arf777
No longer dogless
Want to give Rick props for his customer service. Not only has he - IMHO - improved the log vape to an almost perfect degree and made some truly stunning pieces, he has kept his customer support at a 5-star level. I got one of the pretty 'Out-on-a-limb' RockVapes, made from a section of a whole branch. Because they're made from a branch, there is less of an ability to cut around problems in the wood. Mine ended up cracking after it was heated and cooled.
Rick has been amazing in dealing with this. First, because he knows I like naturalistic woodwork, he let me decide if the cracking was an issue. And now that we've determined it is getting bigger, he is being great in replacing it. He's testing my chosen replacement for similar issues since it's another one from the branch, and we've discussed what different piece I'd like if the other "Out-on-a-limb" one I want has similar issues. And I'm using the cracked one while we figure out what's happening, so I won't have a day without a Rockzap. I've spent thousands on high-end electronics and not gotten such great customer service (Bose immediately springs to mind). The only other vape company that has provided me comparable service is Vriptech (though I haven't needed service on my PD, so I have no point of comparison there, other than the long wait in getting one back when I ordered mine).
And like many other folks, I am amazed at the improvements to the vape. My cracked 'zap was ready to vape 15 minutes after I plugged it in, not an hour or more later. And IMO it gives a thicker hit than my PD, but without giving up efficiency. I'd ordered the Rockzap because it was pretty, figured it'd be a backup. But its been the only log I've used since getting it, and is one of my daily drivers (along with a VHW 3). Will post a pic when the replacement comes.
I'm from a family of heavy-smoking Russian emigres, was given my first personal briar tobacco pipe when I was 5 years old, along with my first pouch of Russian pipe tobacco. Gave me a life-long love of quality woodwork, though it also made me a tobacco addict .
Rick has been amazing in dealing with this. First, because he knows I like naturalistic woodwork, he let me decide if the cracking was an issue. And now that we've determined it is getting bigger, he is being great in replacing it. He's testing my chosen replacement for similar issues since it's another one from the branch, and we've discussed what different piece I'd like if the other "Out-on-a-limb" one I want has similar issues. And I'm using the cracked one while we figure out what's happening, so I won't have a day without a Rockzap. I've spent thousands on high-end electronics and not gotten such great customer service (Bose immediately springs to mind). The only other vape company that has provided me comparable service is Vriptech (though I haven't needed service on my PD, so I have no point of comparison there, other than the long wait in getting one back when I ordered mine).
And like many other folks, I am amazed at the improvements to the vape. My cracked 'zap was ready to vape 15 minutes after I plugged it in, not an hour or more later. And IMO it gives a thicker hit than my PD, but without giving up efficiency. I'd ordered the Rockzap because it was pretty, figured it'd be a backup. But its been the only log I've used since getting it, and is one of my daily drivers (along with a VHW 3). Will post a pic when the replacement comes.
I'm from a family of heavy-smoking Russian emigres, was given my first personal briar tobacco pipe when I was 5 years old, along with my first pouch of Russian pipe tobacco. Gave me a life-long love of quality woodwork, though it also made me a tobacco addict .