I don't think you're alone in wanting a gen2
Very nice first post my friend!
I like your mods, very usefull, they must to give you a job at Gooboff!
UK law states it is my right to get a full refund postage included if the item is faultyHonestly, other than HerbalAire, I know of no companies that will give you a full money back if you are unsatisfied for any reason. All they have to do IMO is send you a replacement. Even retailers have a no refund policy, and if they do it's usually with a hefty restock fee. Just my 2 pennies.
tonight I was feeling adventurous so I busted out the Alpha and my kief stash.
Packed the chamber full of kief sandwiched between two screens. Probably the most kief I have used at once lol, at least a g.
Usually I do the sandwich between some erb but today I said screw it.
Anyways probably took about 20 huge blasts out my water tool until I was ripped out of my skull and had to tap out lol. Only way to use this little beast is with a water tool IMO.
Loving your mods! I find it a PITA trying to keep the down open while cleaning and loading.Thanks!
Can I see your water tool setup? I was selling my pinnacle with my arizer solo now you got me second guessing it.
Loving your mods! I find it a PITA trying to keep the down open while cleaning and loading.
Just an update to say that Goboof refunded my money at the end of last week. They received the device nearing the end of November and I received my refund just over a week ago at the beginning of January. It was supposed to take 10 days from the device being returned to get my refund. It took more than a month!!!I would like to share with the FC community how frustrated I am with Goboof. I am very unhappy with the customer service.
I ordered an Alfa directly from the Goboof website. It came swiftly, only to find that the charging port on the device was badly misaligned as you can see from this picture...
As you can expect I packed the device up ready to send back to Goboof. Unused. I then decided (seeing as I vape for health reasons) that I did not want a vape from a company that was so slapdash with how they put their devices together. So I asked for a full refund, of which is my right as the device was faulty. It is also by UK law my right to have Goboof pay for the return postage. When I asked for a refund they sent me back terms and conditions that are not included anywhere on their website such as a 15% restocking fee. I told them I would not be paying this. After numerous emails they confirmed that I would get a full refund (they did not mention anything about postage), and asked me to return the item and email the tracking number to them.
So I returned the item and sent them the tracking number. I am supposed to receive a refund within 10 working days of the item being received. It has been 19 days or 15 working days now since the device has been with them (royal mail tracking proves this) yet they say they have not received the item, and have not responded to my emails since (13 days ago). I have sent numerous polite emails asking when I will receive my refund with NO REPLY.
If I had bought this device in a shop or even an online retailer then it would be a simple process. It should not be so much effort to get a refund. The amount of time and energy I have put into this is just not acceptable. I have a life and work to do and I feel they are being difficult on purpose.
It is a lot of money to me and Christmas is on the horizon. Goboof, a company who has the money to launch its vaporiser across the world, is making life difficult for the little guy. I think its pushing around 20 emails I have sent to Goboof now, and I still do not have my money back.
I did NOT want to post this. I know sometimes things are not always smooth sailing. I know that Goboof answers its phones and emails in California but assembles their units in the UK (being UK based is why I have not called them) but I feel that people should know about my experience with this company.
GOBOOF HAVE LOST MY RESPECT NOT ONLY BECAUSE THEY SENT ME A POORLY ASSEMBLED UNIT, BUT BECAUSE THEY HAVE MADE THINGS SO DIFFICULT FOR ME.
I SHOULD NOT HAVE TO SEND 20 EMAILS IN AN ATTEMPT TO GET MY MONEY BACK FOR A FAULTY ITEM.
AN UNHAPPY CUSTOMER - WHO IS STILL OUT OF POCKET!
Pax 2ordered a alpha and the seller messed up so is offering free upgrade to pax 2 shall i have my alpha or go with pax 2??help asap?
If you did not like the pax2 most likely you will not like the alfa , in allot of ways they are similar , even in the way they heat the material. I have owned the Alfa for over a year and used it allot and the pax 2 at the same time. imo pax 2 kills it in cleaning , ease of use and i felt battery life was on par , maybe a bit better with the p2. Pax 2 is very easy to use , you just stuff it with herb and start it up and it works well. I would say both vapes are somewhat sipping vapes , your not gonna get massive lung busting rips like a crafty or mighty but they do produce good vapor. I feel the pax 2 wins against the alfa , it has a 10yr warranty and customer service is great , i had to jump through so many hoops with my Alfa repair it was not even funny.Why the Pax2 over the Alfa? Just curious because I tried the Pax2 and didn't care much for it, probably due to being a noob and using poor technique, otherwise i'm just not a sipper but rather a ripper.
Was thinking about picking the one up from Classifieds, but i'm a bit suspect of the reliability of these. They're not super expensive, and I just sold my Crafty in favour of the Grasshopper, but it arrived DOA and is in warranty and I may just list it on eBay, so I figured the Alfa could replace the Crafty as a more affordable tiny vape.
Pretty quiet in this thread...... guess I have much reading to catch up on!