And add the Bill that is being voted on today to STOP USPS from shipping Vape Products, Now What ?Well, I emailed Airvape CS, and this is what they replied:
Thank you for reaching out to us and we apologize for the inconvenience this delay has caused but we will be happy to assist you with your inquiry. We understand you have been waiting a long time and we greatly appreciate your patience. Shipping is currently ongoing for the customers who pre-ordered and we are doing our best to fulfill as many orders as we can every time we get a shipment from our manufacturer. Our manufacturer is continuously making and shipping the Legacy to us so we can send them to our customers as soon as possible.
If you have not received any tracking number yet, there is a possibility that you are part of a different batch and as much as we would like to provide the batch information, we do not have access to it as our fulfillment center is the only one who could see it.
Rest assured, we will notify you as soon as your order is shipped out so you may track your order on the USPS website.
Thank you for your patience and understanding!
Please let us know of any other questions or concerns.
Thank you for your time, we really appreciate it!
Warmest Regards,
Bernadette and The AirVape Team
Tel. (424) 293-3336
Fax (424) 500-8616
This was my reply:
Why aren't you providing any updates to the people who pre-ordered? It has been almost a month since the previously announced ship date of June 25. I would think that with the number of people who preordered this device that you would be working overtime to keep them in the loop. Instead Airvape has gone silent. I had to email you to get even this appallingly opaque and uninformative update from you. Other people on the forums have been told that you're fulfilling the first 50 pre-orders, that you have another batch arriving any day now. Apparently your fulfillment center is keeping the status of your latest product a secret even from you. Do you have any sort of timeframe? What justifies your awful lack of transparency regarding the Legacy? I begin to suspect that you don't have any devices at all, and you're just delaying to figure out how to handle this disaster.
Covid has impacted many businesses, and people have been more than understanding with regards to delays in production and shipping. For you to abuse that understanding with your lack of transparency and poor communication is seriously damaging your company's reputation.
We will see how, and if, they reply.
But the question is WHY are they beating around the bush? They’d be so much better off if they just told us.so that response makes it seem pretty clear they are just beating around the bush instead of telling all pre-orders they have another month or so to wait?
Thank you for this.I just corresponded with Bernadette in customer service. She was able to give me a good response as to why there us such a delay in the orders. They have to jump two hurdles before the orders reach them, one is that they are waiting for the orders to come through customs and then, it has to ship to their company in California. Then, they must be checked out and packaged. This can be at least two weeks till they get the products. Now, considering that the Corona virus has slowed up everything, I can understand. But, they should relayed that to all of us that pre-ordered the legacy in a more timely manner. I am not letting off the hook, but I am glad that support responded and understood that we just wanted the truth. Now, I can patiently wait for it.
So after digging around a bit and being annoyed about all the polite but useless responses from Airvape it turns out that the one place that put pics of it up as a fake review is actually run by or controlled by Airvape. If you dig around at https://marysvapes.com/airvape-legacy-review/ you will see like others have mentioned a huge similarity to the airvape site it turns out that the "negotiate for me" tab at the top is a typeform survey on the site, Airvape also uses a typeform on their site too, well it turns out that the survey on Marysvapes belongs to Apollo Air which is Airvape. Just take the survey and at the end of it you can click on the facebook link and you'll see that it belongs to ApolloAir.Typeform.com
Yep, me neither. It's almost as if they won't reply to anything that they can't paste the answer to.Sadly Bernadette in CS hasn’t replied to my email which is odd. She always replied within 24 hours. Been around 3 days now no contact...
I can confirm I got the same email just now. Also funny enough Bernadette just replied a lengthy email.I just th email from airvape that units are shipping! I beleive they said they will be in July 29th then sending tracking soon after. I'll try to get a screenshot over. Just last night I was thinking of cancelling my order and using that money elsewhere and I get the message. Guess better late than never...i hope. I guess we'll see if members start getting real tracking
Same here. It looks like they may have been legit all along, though they should have just been upfront in the first place.I can confirm I got the same email just now. Also funny enough Bernadette just replied a lengthy email.
sounds like units are landing on 29th July and shipping will take place right away fingers crossed.
the order numbers are quite a large variance so even mine is expected to be shipped!
Haha welcome and enjoy! And yes the news we have all been waiting for!Hi new here to this forum.
I pre-ordered mine on 4/20 and I received the email today as well! FINALLY some actual news. lol
I had previously been stalking this forum for news. lol