The low investment is the only reason I haven’t been motivated to cancel yet, but the way this release is being handled, I doubt I’ll spend more on Airvape products. This fiasco did convince me I won’t even look at the Frolic or any other early release vape. I’ll wait to see if deliveries are filled and how many get returned.
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AirVape Legacy Pro / AVLP 2
- Thread starter JohnJacobs
- Start date
seedy53
Well-Known Member
It appears to me that individuals who have purchased this vape, drawn in by an irresistibly low price, often find themselves regretting their choice later on. This regret may stem from delays in receiving their order or discovering a cosmetic flaw in their device, even when it is still under warranty. Interestingly, these same individuals tend to voice complaints about any bargains on products that don’t meet their lofty standards. In my experience, I have yet to see AirVape fail to honor their warranty program for legitimate defects. When it comes to AirVape vaporizers, they are committed to addressing valid complaints by offering replacements, repairs, or refunds. I prefer not to form an opinion until I receive my pre-order. I anticipate some backlash for sharing this perspective, but I believe it to be true. Many people seem to have exceedingly high expectations when it comes to bargain pricing.
VapingVette916
Member
well, I don't find this company to be very honest. i placed my order 4/15 literally minutes after the preorder opened. I never received mine. They said it was because people who ordered day one (the 15th according to them) got priority. So, when I replied that I had to be one of th first to place an order, they said they shipped mine out on Aug 5th, with a tracking number. Well that tracking number still says "awaiting iterm." So, while I get that they may have held shit up for quality reasons, they have now lied to me twice since they never did actually mail it, and refuse to acknowledge anything else I say.
seedy53
Well-Known Member
LIES? you think china manufacturing, shipping, ports, tariff can be predicted accurately? maybe they did the best they could in the China/Trump dick measuring contest? We are talking about world-wide distributing not small independent shops or manufacturing in the us or ca.
certainly you have the right to hate them but saying they are lying, does not help anyone, so why would they do it? misinformation from several agencies and organizations are more likely the causes for this horror.
hotmeals
Serial vapist
IMO it's not really a "bargain" anymore when the quality of the product matches the reduced price.
According to his post, they told him they shipped it even though they did not ship it. I would also consider that to be a lie.
I had recommended a friend to possibly order this one when the preorder discount was going, and I'm glad neither he nor I did.
seedy53
Well-Known Member
IMO it's not really a "bargain" anymore when the quality of the product matches the reduced price.
ok who said differently?
According to his post, they told him they shipped it even though they did not ship it. I would also consider that to be a lie.
and that my be wrong, airvape give tracking numbers, you goto the shipping company to see status. not a lie
I had recommended a friend to possibly order this one when the preorder discount was going, and I'm glad neither he nor I did.
if you happy why would i need to care.
don't know why you are punching
hotmeals
Serial vapist
You did. You implied that purchasers should expect a lower quality because of the lower "bargain" price.
VapingVette said the tracking status from the shipping company says that the item has still not been given to the shipping company, but Airvape said they shipped it. IMO, creating a tracking number is not "shipping" something. Airvape should be aware of whether or not they gave the item to the shipping company. If they are somehow not, that is almost just as bad as lying about it IMO.
I don't know what you're talking about
VapingVette916
Member
Um
Yes. Lies. They literally said they mailed it then blamed tariffs and whatever the fuck later on. But according to them it was already mailed. The tracking number verifies they NEVER mailed shit. So are you suggesting they have a time machine or something?
They also claimed they didnt send mine initially because i didn’t order on the 15th, which i did, and verified with my confirmation. So, maybe that was more of a “canned excuse/response,” than a flat-out lie, it still does not instill trust in this company to ME.
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Yes I received a email on the 4th of August to say it's on the way and should be with me by the 14th and I also ordered on the 15th of April.Anyone in the UK received theirs yet?.
Ordered 15th April and still haven’t heard anything
It’s sad and disappointing to hear all the comments about the cork.
Has Gary replied to any of the complaints?
Toivarita
Good Vibes
Took longer than expected but here’s 3 photos showing the LP2 Cork Flaws
And Video that showcases the air leak problem with the gasket and showing how applying pressure to the lid fixes the air leak. With my experience it seems like the gasket on the lid needs a re-design.
@seedy53 what’s funny about this? You’re happy about first adopters getting flawed units?
And Video that showcases the air leak problem with the gasket and showing how applying pressure to the lid fixes the air leak. With my experience it seems like the gasket on the lid needs a re-design.
@seedy53 what’s funny about this? You’re happy about first adopters getting flawed units?
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@seedy53 why do you constantly defend this company like it's your job? It just doesn't make sense to me. Do you have any affiliation with this company?
seedy53
Well-Known Member
wow, a dm would be fair this is very mean.@seedy53 why do you constantly defend this company like it's your job? It just doesn't make sense to me. Do you have any affiliation with this company?
nope never have, why try to call me out this way? i have said this many times. everytime i make a decision to defend against harassing unproven shit or offer a sane explanation, this happens.
Every time i stick up for a vape I'm a fucking shill. the nectar hex, hr rogue, avlp1 and avlp2, enso, i must work for every vape i own. wait the vaporbrothers, yllvapes- angus enhanced, and xvapes v3 pro, too. why can't i defend what i consider unnecessary complaint repetition and company bitching. why must i go with the negative road.?
floribud
Well-Known Member
Still wondering what the "fiasco" is? Does anyone here remember the wait time and delays for the original Legacy? Or what happened to S&B with the Venty? Or the original Boundless Tera? This is not a YLLVape situation as far as I can see its just the typical chinese manufacturing BS, you get your initial sample run and everything looks great, so you place your big order and they cheap out on you. This has happened so many times to so many different companies that I've lost count.
Andreaerdna
If God is the answer, then the question is wrong
You are the one constantly bitching other fellow member because they are expressing legit complaints
you even bitched @Dr. G earlier in this thread when he first expressed his complaints and he is an ALP loyal customer to say the least, no doubt about that.
where do you see harassing unproven shit? Are complaints = shit in your vocabulary?
You make it sound like that means that it is ok. It isn't
Gary was the one claiming China is technologically vastly supreme to Europe, and now damaged units get shipped.
You couldn't have imagined how bad it would get
And putting the laughing emoji under someone showing pics and videos of current problems is "defending against unproven shit" or "offering a sane explanation"?
kokolokokolokon
Well-Known Member
Domino’s pizza styleWe saw that in Spain too(later than that)Always at night so people were tired and/or drunk and ordered. I keep on laughing at those videos with my wife. Even with that, went for the too cheap pre-order
puro y duro
MHL
Try hard noob
It is annoying when you're kept waiting and feel misinformed. But don't underestimate how difficult it can be to get products manufactured and shipped out globally, to a strict schedule... there are so many variables.... even in distribution... is not a simple task, and in the current tariffy climate it's even worse.
When you're talking about "shipped"... from the sender's POV, when they've paid for the shipping label and it's been attached to your order, it is considered shipped, even if it gets collected by the courier a day later. Basically, the seller has now done everything they can and they're just awaiting collection.
IMHO if you like the company (or their products) enough to make a preorder on a product that you haven't tried yet, or seen reviewed, maybe you could keep the faith and cut them a bit of slack. It seems like they're trying to respond to emails, etc. Maybe sellers haven't managed expectations as well as they could have done... it seems like this is the case... but people's expectations are so high in this day and age. Even large multinational corporations experience issues, so it's not surprising that a smaller company will too. And they have far more limited resources with which to deal with any problems that come up.
When you're talking about "shipped"... from the sender's POV, when they've paid for the shipping label and it's been attached to your order, it is considered shipped, even if it gets collected by the courier a day later. Basically, the seller has now done everything they can and they're just awaiting collection.
IMHO if you like the company (or their products) enough to make a preorder on a product that you haven't tried yet, or seen reviewed, maybe you could keep the faith and cut them a bit of slack. It seems like they're trying to respond to emails, etc. Maybe sellers haven't managed expectations as well as they could have done... it seems like this is the case... but people's expectations are so high in this day and age. Even large multinational corporations experience issues, so it's not surprising that a smaller company will too. And they have far more limited resources with which to deal with any problems that come up.
NOLOGO
Well-Known Member
(The photos of your unit's cork flaws aren't visible)
Toivarita
Good Vibes
Thanks for the heads up. Not sure what happened, I’m not too familiar with Imgur.
Here’s some more photos:
I took these pictures pretty quick as I was leaving for work, so please let me know if anyone wants more pictures. I don’t think they’re quite as good as that last post.
So in the first picture it’s clear to see the one large bubble and a smaller one to the right of it. The second picture is harder to see, the top/curved part of the cork is just not seated correctly, like the whole cork patch was glued on too high up on the device and you can see and feel the top edge protruding. Also in the second picture you can see ripples on the far side of the device.
Edit: description and grammar
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MHL
Try hard noob
FWIW, I'd definitely be wanting a replacement unit for those flaws.
The preorder price is so cheap because you have to wait, and (implicitly) that there is uncertainty about when it will finally land. It helps the company get cash flow, and an idea of demand, because manufacturing and distribution are expensive. The trade off is the time you spend waiting, not that the unit is broken, or damaged.
Toivarita
Good Vibes
Yea this is super similar to the OG Legacy release. That was such a crazy situation with wait times and problems once it hit the market. I get all those same vibes here, but they eventually delivered and tweaked designs to improve so they deserve some credit.
However I do not feel this is like the Venty release. I was a first adopter of the Venty. When they released the Venty, it was really to buy that day and shipped out next day or shortly after. They already had inventory before the release, no preorder. First batch Venty’s had the hardware (battery, if I remember) problem. The solution was instead of having units sent back to S&B, they had you deactivate your device via a software update and they sent you a new device with that issue resolved. S&B handled this fantastic IMO but I’m biased because I HATE returning things, and that’s just a personal flaw of mine. Ive got a lot of examples but I like to bring up my heated gloves that broke under warranty and I just never shipped them back. That’s not the company’s fault, kinda…?
AirVape has always done preorders with estimated release dates that they miss by miles. Like others have speculated, it’s likely to raise capital for the release or something similar.
Yeah, that’s definitely the case here. With the cork flaws and the air leak affecting performance, I feel this warrants a return. I spoke with customer service, and they said I can send it back, though they haven’t been able to reproduce the issue with any of their LP2 units in testing. Interestingly, this is the same thing that happened with my gasket air leak on the Original Legacy… the I preordered…. I sent that one back, got a replacement, and it had the same problem. So I’m not really wanting to risk repeating that process right now.
AirVape customer service also said that if I return my unit, they’re not sure when they’ll have inventory to send me a replacement. They did assure me, though, that warranty replacements will be prioritized over the next batch going to preorder customers. Honestly, the whole situation makes me hesitant to send mine in for several reasons, though most of those are personal preferences and not necessarily the company’s fault.
This is simply speculation and my personal experience, which is why I’m sharing my thoughts and photos here. I’d like to hear the community’s perspective and find out if other LP2 owners are experiencing similar performance issues.
I don’t think what Stu said was really mean or even rude. It was a general question. “It just doesn’t make sense” to him and I’m guessing a few others here, myself included. It’s not unwarranted. When you were on Reddit, I swear, 90% of your posts were about AirVape sales, preorders or something regarding AirVape. Could what Stu said have been more politely phrased? Sure, but personally I dont find anything that Stu said mean. It was right on the nose.
Edit: should’ve guessed you’d just react with the laugh and not actually respond to criticism. I hope you truly doing well, my friend and hope I didn’t offend you in any way. Peace and love.
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Thats really bad. My AVLP1 looks much better after a year of extremely heavy daily use (between 10 and 40 sessions per day). The anodizing is starting to be worn down on the corners, but the fabric still looks almost new. And that's with me storing it in my jeans front pockets when walking my dog daily, so it doesn't get babied