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The warranty is still there. If they do not respond to warranty claims however, it is of little use.

Sad, but true unfortunately.

What a lesson this purchase has turned out to be. I highly suggest any would be buyers have lots of patience, spare devices and deep pockets for shipping if you are thinking about entering the hopper world. A crazy proposition if you don’t expect that going in IMO…

Anyone file a warranty claim as of late? I finally bit the bullet and submitted another warranty request almost a year after my IO came back useless after my 3rd warranty request in 6 months last year. Well I submitted the request on Nov 27 and haven’t heard a thing yet. Followed up multiple...

Thanks, a lot! This helped so much. Screens are back in :)

Hey folks, I decided to give it a good clean today and removed the screens from the blue o-rings and now I can’t seem to get them back in. Was this a mistake? Any suggestions to get them back in nice without killing the screen?

Is this just one IO that you’ve been using for a year plus? Without any failures and as a daily!? If so, please tell us your secret!!!

Well the dosing capsules are a nice idea (usually are) but will not see regular use for me. I’ll still use them if at the odd event that I need to be discreet and quick but I always need two to be happy. I was trying to stick with them to make cleaning the bowl a rare occasion but I tried a nice...

Picked up the edge on 420 sales and it arrived last night. I hit three bowls via the dosing capsules over an hour or two and so far I’m very impressed. The first one was with the bent glass attachment and it was good, nothing amazing, but good. Lots of strong vapour, but I would say it was a bit...

No real argument from me. Definitely not a real new product, but HL positions it as so. Considering most of the same faults are creeping up, pretty obvious it is a refresh at best. Either way, a shady company plus all the early glowing reviews on here fooled me to think they had improved. I was...

Suckered is a good word, I feel the same way. Sad these guys have the exact same story with their second product.

Reliability of mine has been garbage. Best, hardest hitting portable I’ve ever owned. Unfortunately I’ve gotten a total of 1.5-2 weeks max out of it. Can’t be bothered to spend the money to ship it out for a fourth time from Canada. I just picked up a fury edge on 420 sales for when I need...

Mine is the titanium. I would certainly be willing to take a stainless in exchange from them at this point if they were for sure better. Maybe I’ll open another case and ask to try that in a bit. Don’t really feel like thinking/dealing with it for a bit after how disappointing this has been.

I’ve given up. Three packages later and I still don’t have a working hopper. I’ve spent almost an extra $100 just sending broken hopper parts back to HL. The last one had me sending everything back and a month and a half later I got it back and it still does not work properly. I can now get a...

Do you mind if I ask how often approx. you use yours daily and if native or via glass? I tried to only use my repaired IO during the day time and my desktop at night and it still only lasted me two days before a new component started to go. I’m starting to wonder if I got a dud, or if large...

Just wanted to update all that although I’m very disappointed to have needed to fire off another warranty claim immediately after my first one, but hopper support has once again been very quick to respond and is going to now send out a new back end for me. Once received I am just sending both my...

Super sad to report that I got a whole two days of a working hopper after my warranty body arrived. It is not completely useless like after the first issue, but it requires multiple clicks (2-10) to now stay on. Sometimes the lights will come on then turn off after a second or two. But most of...

Well my replacement is a beast. I still don’t understand how this thing outputs the same as a desktop but in a mini factor and instantly too! Hopefully this one lasts!!

My replacement body arrived today! Gave it a little test and it appears to be working as good as ever. I did notice that the screen inside of this one is a bit different then my first. Not sure if they did a change or something. Anyways, I will put it through a full workout later today.

Graduated to high heat with the hydro tube today. Able to get 3 or 4 hits and no combustion. I think I prefer the hydro over a bong with this one. Gives me more control of things. I guess I just wanna rip when I have a bong in front of me :)