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Let me know whatever you figure out.

If you're not getting strong cloudy vapor on the orange or red settings. there must be something defective in the unit. Try small sips to start on the higher settings. Don't expect much visable on the lower settings

Despite the fantastic flavor and excellent customer service, I am no longer using my fly. I had the learning curve pretty much down. My first unit tended to combust fairly often and finally after about 6 months just stopped working altogether. The replacement unit seemed to work okay, although...

Sorry to here you got a defective one. Hope they have good customer service.

Well I've had this 5 or 6 days now and am still really impressed. It's simple and easy to use and give great results. I'm not saying it tastes as good as the FF, but it's far easier to get results and its almost half the price. Practice not really necessary. Much lighter and smaller than the FF...

I have now used it three times and am still very impressed. I didn't get a plastic taste, but others may be more sensitive to that than I am. The unit has no smell to it, new car or otherwise. When it's operating, very little smell comes from the unit itself, although a little is to be expected...

Very impressed with this vape. I also own a MFLB, a Pinnacle and a FF, but this one could be the best, although I've only used it once, so far. Simple to use, hi tech with 8 heat settings. Nice big clouds on setting 6. I like the army surplus look and feel, plus it's really small and easy to...

Yep that was me. I only had to pay for shipping to them. They repaired the unit for free AND picked up the cost of shipping it back to me, even though I admitted that I was an idiot and dropped the beauty on the concrete garage floor. Who could ask for more? Besides that, my FF technique has...

Don't let the negative vibe confiscation thingy bring down the conversation, even though such negative talk had me trying wrap my head around it for a couple of days. I'm sorry if I sound like an old 60's-70's guy, but the Firefly is an instrument of only good vibes and good karma and a tool of...

Nobody else's ever did, why would yours? A vaporizer is not illegal.

It's probably on a truck somewhere between Seattle and your house. As long as you have a tracking number, it won't get lost. Mine was shipped back with no problems.

I got my repaired FF back after only 9 days on it's round-trip to Seattle, which ain't too shabby, considering it went FedEx ground both ways. Sure is good to have her back and I'll tell you what: There is no comparison between MFLB and the FF when it come to effective medication. The Fly reigns...

I like to keep mine clean between loads if at all possible. After dumping the ABV, I try to blow out the bowl. Then I dampen a bit of paper towel with ISO and gently clean off the glass ring, ten wit a clean piece of paper tower and ISO I wipe down the stainless steel base and the stainless...

I called last Monday and Shelby in customer Service picked up right away. Don't forget to take into account that they are in Seattle and on west coast time, so if you are on the east coast and call at 10 AM, it's only 7 in Seattle and nobody will be there yet. My broken fly just arrived there...

I think part of reason for the occasional combustion is the "perfect storm" of dryness, grind and airflow over the heated material. Kind of like starting a fire with a flint on dry straw by blowing on the spark. Does that make sense? On another note, I sure do miss my Firefly. It's somewhere...

More good news about Firefly's customer service. As I mentioned on here yesterday, I dropped my Firefly on a concrete floor, resulting in a cracked and chipped glass ring. My fault. I called and explained what happened to Shelby in customer service and she said they will either fix it or replace...

Yep I will be calling tomorrow for sure. Covered or not, it will need repair. I hope it's covered, or at least not too costly. Will let everyone know.

Does anybody know if the warranty covers damage from stupidity....uh, I mean dropping the FF? Got careless and dropped the poor FF 4 feet onto the concrete garage floor. At first glance I didn't think there was any damage, but on further review the glass ring is cracked it two spots and has a...

I tried the top screen for the first time and yes, it does seem to bump up the temperature. I think I will be using it for the second half of a bowl, when it gets really hard to get a good hit without it

Try an air duster. That and a tissue dabbed in ISO and you will have a very clean FF in under a minute.