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I would recommend trying to pull out/push back in. If that does not work, it means that your coil is out probably.

Update has nothing to do with operation. It adds extra security to overcharging of the battery. You can try to remove and replace your coil. If not, please PM me

You inserted the tray incorrectly. The edge needs to meet the groove. https://imgur.com/5gNrjGZ

I totally agree with you. That's why I specifically asked your question to the team and I just updated my post above with what they said. I will inquire more about this topic to explore further possibilities. This forum has many people with strong IT backgrounds which can generate ideas.

Unless we get Bluetooth on this device, the phone app is not a possibility. Again, it is not a preference but limitation. We think that we may find a way for Android which our team is working on but IOS app is not a possibility at the moment. The MAC is awaiting final approval here. The last...

Phase 3 locks only 1 way. If you force it other way around, you will break it

The silicone seal replacement is available on our website I think. Yes the easy load trays are included but we are currently out. Expecting them tomorrow. We try to respond every PM, every post as quick as we can. Anyone who had missing items in the package, or missing accessory orders, they are...

Yeah...All missing accessories are being shipped in seperate packages.

Good idea and worth exploring for sure. I will bring this up in our next meeting.

There are ton of products in the market which provides glass mouthpiece and even glass vapor path. Some people love these due to the taste factor. We provided stainless steel mouthpiece with the Dual V3 and we had customers complaining about the metallic taste and also losing the mouthpiece. We...

We have several accessories coming out soon. I think that it will add convenience to multiple departments. If you all enjoy the micro-dose pods that we are going to release, we are considering replacing couple of these in the base package for all future customers after the preorder phase is over...

Hi Guys I have a ton of PMs to respond to and have valuable members to follow up with. Please be patient with me and I will get to everybody over the weekend. We are getting all Phase 3 shipments out still. So everybody should receive their tracking number one by one. We are also shipping out...

I updated the shipping thread for the status. All orders are being shipped since late Friday and shipments are ongoing. We have a huge volume and we are getting them out as fast as we can with all resources dedicated to shipments so you should receive your confirmation within this week. P.S; As...

We never consider anybody a "Guinea Pig". We had couple issues with the first production run which was "unexpected" and caused by the factory. This does not mean that the first run was "experimental". The production units are all the same units regardless of what phase they got shipped in. They...

Hey guys Phase 3 shipments started. The stainless steel pods are also now available: https://www.hazevaporizers.com/product/haze-square-stainless-steel-material-pods-2-pk/

If they performed a seal fix, you need to lower your temperatures via the app. It should be working at the optimal temperatures now. If still having issues, PM me.

There are no differences in units between Phase 3 and current phase. We divide the phases to control inventory and data. We want to make sure that we take care of our resellers/wholesalers/distributors as much as we take care of all preorder customers. The Phase 4 was not originally planned but...

You have no idea how many customers went from one end of not liking the product at all to being fully in love with it after spending some time with the Square :) so NO. We appreciate you and every single one of you guys for genuine feedback, time and information you have shared.

I just updated the Haze Square Shipping thread. Please note that we are expecting stainless steel bowls in this inventory as well. Currently, our team is adding this accessory to the website. Our sample for the micro-dose pods should be here the following week. I will update when they are here...

Phase 3 shipments will begin tomorrow, Friday 6/29. The tracking shows on time delivery but the inventory has not cleared customs yet. Please note that we have a huge number of awaiting shipments so we will start right away but the whole shipment process will take several days. We are hoping to...