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We have already responded to this under several pages already but just to make it stronger, I will respond again: #1 It is not paint that is being pointed out. We do not have anything painted on the unit. It is the anodization process where some members point out. Yes we can do stronger...

Nothing significant can pass through air filters.

We love you too my friend. Everything you guys post, we read and discuss internally. We never claim that we brought the best product ever made to the market but we know that we have a unique product which will add joy to many lives. We had our fair share of challanges and speed bumps along the...

LOL Gino...Thank you. Three of us take care of the forums interchangeably but we do our best. The only people who are not happy with our service, are the ones who would send a one page nasty email as their first contact with us and think that we would respond to ugly comments and the threats...

This is perfect explanation

Sent you PM for service.

Yes

Sounds like you did not use the provided silicone lid with your hash. You should try using the pod, the pad, and the lid while using hash. Also up the temperatures to 450-480F with the app

Hi Please make sure that the file is transferred on the flash drive correctly. No name changes etc. If you have a MAC computer, your flash drive may not be formatted correctly. please format your flash drive with FAT32 and transfer the file afterwards. If you need further assistance, please PM...

There is also the durability factor. SS pods will last technically till the life of the unit. Stronger against all elements ISO, scratch etc.

Yeah that is the safety feature. Another talking point in the videos we are creating next week.

More videos are coming shortly.

Thank you. The latest firmware upgrade offers protection against this so I encourage all owners to upgrade their firmware.

We are working on a concept where multiple load sizes are possible. Thank you all for your feedback. P.S: All PM’s will be responded to by tomorrow afternoon. Thank you all for your patience.

For those who do not weigh, what is your take on it? Like half bowl, 1/4 bowl etc?

Question to the forum: What is the minimum load size you guys wish to see in the Square pods?

Thank you. Both of your suggestions are in the works at the moment.

I tried to record this video with my phone in one hand and paper clip on the other but hope this helps: https://imgur.com/a/qUD41mO

MAC App is finally approved; https://itunes.apple.com/us/app/square-pro-manager/id1415560356?ls=1&mt=12

MAC app is with the Apple support for final review at the moment. It should be at the store , available to download this week. The initial heat up is necessary and it takes place only at the initial cold heat up. As far as you wait 1-2 seconds within the green go feedback, you should be good...