Mephisto - understood but without a name or email, I have no way of associating that tracking number to a person, please PM me your contact details so I can connect the dots and get your replacement sent out.
Shoot me a PM with your name, email, case number, and tracking number and we'll take care of it. I personally send out all of our replacement Clouds and Hydratubes and I'm all caught up with my list so either we haven't received the defective Cloud or I let something slip thru the cracks...
Regarding THC loss in water.... Mark from Vriptech told me that if you are combusting, the THC loss is much higher than vaping. He told me that the tar that is released from the smoke is extremely sticky and THC tends to stick to it. When the water filters out the tar, the THC that is stuck to...
The HydraTube design/technology is currently patent pending but we encourage all artists who want to make them to contact us @ stonemonkey@vapexhale.com - We felt that this was a huge differentiator for us so we took the time to protect our IP. With that said, I'd like to introduce you to our...
@ganja-farmer - we hear you loud and clear, I'll be testing your unit personally before sending back out. One thing that we found is that some of the international units are exhibiting different types of issues than we've seen from the US models which is why we are trying to better understand...
A few updates/responses from the VapeXhale Team...
1. Regarding Thermal shock - In the two years we have tested the Cloud, we haven't had an incident like Mr.SNM happen. With that said, just because it didn't happen to us, that doesn't mean it won't happen to anyone in the future. We are...
Please PM Phil/Troi with your email address so we know who you are. We aren't showing any open responses so it will be useful to know your email so that we can check if it ended up in spam or if there is an issue with our email server.
Jack - sorry to hear about your unit. We'll look out for your ticket and get you taken care of. When you get your new unit, you will not need to restrict the bottom to get the vapor you desire. The only way I was able to get the Cloud to combust was when I was throttling the bottom so I do...
The numbers that OBG is throwing around are more or less accurate as he and I have been exchanging emails about what has been happening. The good news is that most of the issues that have plagued us over the last couple of weeks have been addressed and a solution has been identified. The leaky...
Happy 420 everyone. Wish I could have taken the day off but the day job requires me to be in the office. Hope to finish up by 4:20 today but I digress.
Big thank you to Vapearts who came by last night to share some tasty meds thru my glass collection. Good times and good conversation as...
Arf777 - your unit sounds like it is running cold. At the risk of sounding like a broken record, please file a support ticket and we will take care of you asap.
To Vape4life, JohnDeere, m0sh, and everyone else who took part of today's discussion, we'd like to thank you for all your comments...