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The upgrade kit is only available on the UK site with the account you've purchased the Tempest with. The EU website is a reseller and won't offer the upgrade kit. Sorry for the inconvenience.

I’ve put the last ones up now

I'm doing the customer support currently, you can use the contact us page to send an email or a PM here. Belgium is now available

Working on it, hopefully it will be available soon.

Yes it is correct

I just put up a few more if your friend is quick enough. I really did not think that it will sell this quickly :uhoh: I'll try to get back to most emails and PMs by Tuesday.

It’s very unlikely, there are only a few hundred left. :( Unless the new batch is ready by then, which based on past experience, it likely won’t be.

No, it’s the same performance. Unfortunately, I can’t answer either of your questions at the moment. We are working on the shipping, and it might be available next week. I’d recommend placing an order with a bank transfer to your friend’s address and not paying until I have a definite answer...

That's the plan

Yes it’s only available on the UK site. The EU site is a reseller, so that’s not possible unfortunately. I’d recommend using Wise, there is a guide on the website or making a Revolut account. Belgium might be available later next week. It’s an EU account, there is a bank transfer link on the...

I can’t receive payments from the Netherlands anymore due to VISA limitations with my new payment provider. It’s the only country I can’t offer shipping to on the payment side :( However, since it’s not live yet, I’ll put it back for a few days and hope they won’t notice. In the future, I can...

You can choose bank deposit at the payment section on the EU site as well

The wand adapter is not included as you should have got it already with the Tempest beta. Unfortunately only after the pre-sale orders are shipped, I’ll check what parts I have left, and they’ll be available depending on that.

yes wand stand , glass balls yes for 2023 orders, wand adapter should've been included with all betas already Bank transfer payment option is now available in the EU store

Reload is much less of an issue, I had to disable it for the Tempest, at least during the pre-order so I can try with only a few parcels at first.

It says to most countries, some of the EU countries has really expensive shipping unfortunately. However it's only fair if it's at least reduced by the amount of the most expensive "free shipping" offered, so it should've been 6 EUR instead. I've updated it on the website now, please send a Pm...

Will double check if the EU store can ship there.

Unfortunately there is no fix for now, just to try with more different cards if possible. MH just got accepted by a reputable payment processor (finally, after 4 years!!) so there should be less of these payment issues in about 2 weeks, once it goes live. Send an email please Not from the...

Maybe the normal Ti, rest in only months later, there were too many defective and I don't have enough. It's only on the UK site

Can't ship from the UK unfortunately due to customs issues, trying to find out if they can ship it from the EU thanks, fixed Unfortunately it only applied it on the ebony option, it's working correctly now. Please send me a PM with order no and I'll send a refund, sorry!