7 days now since @Davinci_vaporizer promised to overnight my replacement. It still isn't here. I wouldn't recommend this vape to my worst enemy. The whole release of this vape has been a joke, and now you can see that they don't give a shit about the customer once they have your money. Thanks...
If you can, just run to a kraft store or hobby lobby and buy some glass beads. Cost is a few bucks. Tightly pack your bowl and drop some beads in on top. This will keep the load down. Sometimes even a tight pack and a very light draw will still pull the load up. Good luck.
I was told on Friday by @Davinci_vaporizer that they would overnight a replacement for my replacement unit. It's now Wednesday and it isn't here. I have never been treated so poorly by a company that has my money in their pocket.
Spacing allows a nice tightly packed and full bowl using less product. The heat is coming from the bottom and sides, but vapor production slows if the load is sucked off the bottom of the bowl.
There is going to be some wiggle with the mouthpiece. That is normal. People are using the flowers as spacers and to keep the load pressed to the bottom of the bowl. This helps increase vapor production.
Are they making you pay for shipping to return the unit a second time? My replacement will be going back to DV. I hope the third time is the charm for me. This is turning into one big joke.
My replacement finally arrived. The silicone at the top of the bowl is poorly aligned. There is overhang. Enough to prevent the load from easily sliding out when it is cashed.