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Q: Lifetime warranty = in the shop for a lifetime? I miss my Hopper, when will it get sent back to me? Got to love how through all this they still have a sense of humor.

I don’t know of ANY company that will take a used “dry herb” for a refund. Almost all glass places I know once you walk out the door with the piece it’s yours for good, unless it’s unused.

Thanks!! For some reason I’m having issues getting it download. I’ll keep trying.

@Haze Vaporizers can the app be used on a tablet that’s running Windows 10, or does it have to be a computer?

It’s the same tool that you use to reassemble the vape with.

This is from the Haze site: Edit: I apologize, I pulled from the wrong page. Pre-Order Phase 2 (04/14/2018 – 05/30/2018) – Active Purchase the Haze Square now through May and receive the bonus Easy Load/Deep Cleaning Tray FREE! As well as several other exclusive Pre-Order Incentives...

I’m not sure but they may have someone new answering emails. Last Sunday I opened a warranty claim. By Tuesday I had heard back telling me to send mine in. I sent it Wednesday, they received it Friday and I got an email Friday afternoon from them saying they had received it and it was in the...

Oops, that’s my bad. I misread his post. I read it as .25, not .025, sorry about that.

IIRC the Pax 3 oven holds around .3g, so you should definitely be able to use the smaller amount with the half pack lid.

Ok, I said I’d report back about the battery life. I got seven bowls on one charge. Not too bad. My older Hoppers usually get about 4 bowls per charge, and that’s with brand new batteries.

It went to an individual, but Hopper Labs got their money from that person. So they still got their part.

Yep. I never said they sucked, just my opinions and did research to give people options for recourse if they wanted. I already had 3 Hoppers before I placed the order for my Electric Blue. I was giving them the benefit of the doubt. But when it got pushed back from January to March and now to...

Contact PayPal. Since you’ve sent emails with no response, more than likely they will escalate it into a claim. They did this for me the other day after I had sent 3 emails in 2 weeks without any response. Within two hours the claim was as done and I was refunded. I just have to wait a bit for...

I did not want to hear that since I got a refund on my Electric Blue. :( I know I have been extremely critical of Hopper Labs lately. However like @Cheesequake I bought a new Hopper anyway. There was someone on reddit that had received a Grey TI, matching PFE, and extra batteries. They were...

I just sent one back for the same reason. They are behind on warranty work right now because they stopped for a couple of months to move some processes in house. But they are repairing and sending some back, so hopefully it won’t be that bad. Did I really just say that? :leaf:

What a well thought out and professional letter!! To go with what you said in your letter, I’ve been doing some research online. If you Google Hopper Labs or whatever, they have a 1 star rating on Google. And even worse they have an F rating with the BBB. If you go to BBB, it’s funny, they...

Wonder if they’d let me drive to Atlanta and pick mine up. :tup:

They posted an update this morning, it’s about 5-6 posts up.

Wow, if you think being off by 3 whole days is bad, spend a little time in the Grasshopper thread. You’d have a heart attack.

Same here. Put in a warranty request on Sunday night, and got a response yesterday to send it in. And the PayPal claim I filed, they refunded my money for the Electric Blue in like 2 hours. Maybe they’re starting to feel the effects of the refunds and unhappy customers.