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All the notes are on the RMA are mine except for the initial “hey your device is out of warranty, but you can pay for a replacement, let us know if you’re interested”.

The device status is registered and the RMA status is pending. The email I received after submitting it indicated that I would be contacted once it was reviewed, so I had been under the assumption that I was waiting for them to review the request before I sent it in.

I do have an RMA number. Do you have a UPS/Fedex/USPS account? You can check if you have any packages coming to your address.

Yep, it’s registered. Created the rma mid July, and it’s been pending since. The weird thing is I got a response super quickly that it was out of warranty but I could pay to swap for a new one or Mighty (expected, and yes please). But I haven’t gotten a thing since. Tried emails, voicemails, and...

Does anyone have a reliable way to get in touch with S&B? I’ve been trying to get a RMA going for over a month, but I’m getting nowhere. I get that everything is upended by COVID, but this is a bit much IMO.

For real, I was in a group that did some testing for their app/firmware updates and they sent everyone involved a second free one, a fast charger, and a crucible dispenser. To this day I think it’s the hardest hitting portable I’ve used and maxing the temp is like turning on easy mode for it...

Strange, I still see them and can download them (all the vape apps I’ve used). Are you logged in with the same account you initially downloaded them with?

You can redownload it from your purchases.

I have one in hand.

I’ve ended up just leaving mine at 428 all the time.

I could be wrong, but it was worse before and I think this is it fixed as much as they can already.

Having to keep crucibles clean is a total pain though and it’s a constant thing. I feel like with a Crafty at least you can probably push 5-10 hours without really having to do more than brush it out. When I’ve used the MV1 in a party setting people usually have trouble with it, which is not...

The MV1 hits harder and is probably more reliable long-term, but the Crafty is easier to use and keep clean... though the cooling units are kind of a bummer to clean.

I deep cleaned mine and omg it hits hard now

I have a Hypnos Zero, and I've been wanting something with a bit more oomph... hmm...

I have a couple of the v2 ones. How are the v3s different?

Question: if you order a heatsink today, is it one of the newer ones?

It won't be combusting at that temp. I'm curious what's meant by "bad", cause I mean this is conduction - so you're not going to get super great taste to start with.

Forwarded it to that. Third time is the charm, hopefully. Otherwise I’m kind of at a loss.

I first tried the contact form on the site, then I tried info@rastabuddhatao.com.