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@RustyOldNail we are working on it, another user has reported the same issue I think we just forgot to activate some serial numbers. I should have it resolved sometime later this evening.

@FlyingLow run the tune after letting your given equipment is set to your desired temperature and has stabilized a bit, the tune will attempt to remove any fluctuations you are seeing from that particular piece of gear. If you have WiFi enabled and are linked with our servers you will upload...

@RustyOldNail a few things are changing in an update we are trying to finish this week, we will have the updated manual up to accompany the new profile settings and recent changes we have made.

Hi All, Updated adapters literally just arrived, won't have time to test them before we close up shop today but they should start shipping out tomorrow. Unfortunately my machinist seems to have held on to the Hopper IO I had on loan from @ChooChooCharlie presumably in case he had to make any...

Hi Guys, All but about 10 units were dropped off yesterday so I expect you should see them get scanned later today. If you want to PM your order numbers I can confirm when I get to the office. Thanks, Max

@Razshiro it would be best to contact customer service if you haven't already. It is my understanding that most international customers contacted us to arrange alternative shipping methods precisely because of slow shipping and / or lack of tracking updates from USPS. If you don't see any sort...

Hi All, We are not having any issues with our email server that I am aware of, but if you want to PM me the reason for the bounce you are receiving I can take a look at it. If you are in the small group of pre-order customers that has not yet received a tracking number, you will be getting the...

@slozukimc should just be about another week before we are ready to take new orders. The threaded adapters has been shipped and are en route, will update everyone when they are in hand this week and the remainder of the orders have shipped.

@SpaceCowboy I don't have a Hopper IO in hand until it arrives back to me with the shipment from my machinist but I see no reason the battery sled shouldn't work given you use decent batteries like an LG HG2 or Sony VTC series. I can't really recommend anything yet for the power supply until we...

The remainder of the pre-order units should be completed by Saturday, sometimes it can take a few days to ship once you receive a tracking number if our QC guys are backed up, but that is not always the case.

If your kit hasn't shipped yet and you want to wait a few more days we are just going to be swapping over to this adapter for the rest of the orders. I will make them available to everyone once the people who are having issues are taken care of first.

Hi All, This is a picture of the new adapter threaded onto the very generous @ChooChooCharlie's Hopper IO, courtesy of my machinist with dirty hands. The pieces are getting packaged and shipped later today, so should be a few more days before I have them in hand. Thanks, Max

@AarMikic if you have already sent us an email letting us know, you are already on the list.

@Baron23 I spoke with the machinist earlier today, the lathe work is done and slots have been milled he just has to deburr the parts or some such tomorrow. Anyways, they should be shipping to me tomorrow or Wednesday, hopefully will have them end of week as expected. Of course you will be...

Hi All, The remainder of the orders have all completed assembly and moved to QA testing. If you have not yet received a shipping notice you should expect it over the next few days as your unit is tested and packaged. Thanks, Max

@Oregon503DabGuy we haven't quite made it through the whole batch of pre-orders yet, but I am sure we haven't forgotten you. If you don't receive your shipping notice by Tuesday please email us.

And this is why companies think they can do it. You let them.

I have been smoking the Magnuson–Moss Warranty Act of 1975

@Hammahead as always if you have any issues just contact support@maxvapor.com and they will get you sorted out.

Opening your device does not void a warranty in the US, no matter how a manufacturer attempts to rewrite the law.