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The issue with this is that we find the Donut really needs that extra power to get going- even then it doesn't really give the best results without the Big Boy Battery, which pumps out the clouds, but is much bigger. Are you using the Donut on the Snoop battery?

Yes it could be leaking, to test this, please fill the bubbler, dry off the bottom with a paper towel, and then stand it upright on a dry piece of paper towel. If the towel is wet after a few minutes then it's leaking! And we will of course be happy to replace this for you, just drop us an email...

I'm guessing you mean the Bubbler Mouthpiece, and not the larger Budgie Bubbler. The Bubbler Mouthpiece can be placed sideways- it should be OK, though you might get the occasional drip here and there. The Budgie should not be placed sideways! How do you mean? It takes a tiny amount of water...

Thanks for this post Mirimi, I'm so glad that you are enjoying your Storm so much! I must really recommend the Glass Mouthpiece. It has a wider opening and gets blocked less easily, and the glass also make the vapour taste better. It's well worth buying as it really improves the Storm.

Thanks for the cleaning tutorial @FlyingDane ! I'm very glad that you're enjoying your Storm.

At the moment we can only handle warranty claims from our own customers, sorry about that.

I want to clarify the warranty procedure for any Grasshoppers being bought from Vapefiend- it has been brought up a few times here so I felt I should post it here to make it clear. Even though you bought from Vapefiend, you must still register your Grasshopper via the Grasshopper website, using...

Titanium Grasshoppers are due to land at Vapefiend in the next few days! Keep your eyes peeled Vaporists!

If you pop some table salt in with the Iso it'll do an even better job :-) And the knob is removable by the way, it just pulls off.

Hey, If there is another item that you need to buy from us we would be happy to include a replacement stirring tool for your Storm. Please contact us via email or phone to arrange this.

Thanks for your post Mirimi, I'm glad you like the Storm! Don't worry, the sleeve has enough ventilation that it will not cause the unit to overheat.

Yes, it means the unit is fully charged. Check this video out.

Our tests showed no benefit from higher rated batteries- no significant increase in vaping time, and often these batteries became less reliable as time went on. We also had a few cases of higher rated batteries leaking, causing damage to the unit. Personally I would stick with the Samsung ones...

Hey @jjl5590! Congratulations on your new Storm! 1) I'm afraid it won't charge the battery any faster, the charge circuit in the unit will only take 1A. 2) It's conduction and convection- the heat element is around the bowl. 3) yes I'd do 10 mins at full temp so you get a nice clean flavour the...

Yes AJS, at Vapefiend we handle all returns in-house. Although of course customers are free to deal directly with the manufacturer if they would prefer.

Both the Air and Mighty are equally reliable according to our data. We receive very few returns of either model.

Thanks so much for your feedback @Philreal187 and @NorVape . Actually on the bullet subject: We have now released a bullet for the Storm, called the Storm Resin Capsule- it was designed primarily for use with pressed resins, so that you can use the bullet and keep the chamber clean. But it...

Thanks for the feedback! I think if you try the Storm with the glass mouthpiece you might find it hits just as hard as the Pinnacle Pro!

Thanks so much for your feedback mikeben.. personally I find I get better hits if I load the wax onto the donut, not down in the centre. The donut itself is the heating element, so while the whole chamber does heat up, the majority of the heat is focused on the donut itself.

The light will go out when the Storm is fully charged, otherwise it will show red, green or white, depending on the level of charge in the battery! And about the bubbler mouthpiece: you guys figured it out. Just remove the mouthpiece from the vaporizer and blow down into the bubbler to remove...