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I was under the impression that the wand was comprised of the iron and two glass pieces. Mine is usually hot when I'm browsing the forums so I never took off the cover ;) Maybe there is more involved than just the glass cover and the iron. Have you disassembled one to see whether any...

I feel like your response to me is condescending. I *did* read your previous post, and I re-read it just now. I don't see in your previous post any of the information I asked for, so I'm not sure what you are accusing me of not paying attention to other than your friend felt deceived. Why? Even...

What did your friend feel deceived about? I don't really get the complaint unless you're saying he thought he was buying a high quality soldering iron but you don't believe it is? There certainly hasn't been any other claims I'm aware of in regards to the nichrome issue you're...

I wish you guys had a phone number for customer service :\

Oh, I just ordered mine yesterday...looks like I should have waited for the next update to the wand :(