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If you registered your device, you can talk with support directly and show them the black mark. It may fall under the conditions for an RMA under the warranty if it is not related to burned material that has become difficult to clean. As far as the 1-4 holes question, most have compared it to...

Sorry to hear about the soft case, let's connect in DM and I will get your order info and make that right. Also, thank you for the attention to detail and sharing your experience. Hugely grateful.

Vapor cooling is improved as we continue to use the Zirconia ceramic flavour chamber design which is engineered as a safe and clean path, and as well as a cooling function in its design. The silicone continues the cooling design and as well we have seen no significant shift in flavour. Per...

Yes it is compatible with your IQ2 accessories. The IQ2 is still the flagship product with dosage control, variable air flow and all aluminum body and lids and it will continue in our offering. Including a limited edition mystery color coming soon! To answer the airflow inquiry on the IQC to the...

It will be available in the Eu at the same release date. In size comparison, the IQC will be compatible with any accessories you have for IQ2.

We plan on releasing our iOS solution at the end of this month alongside the release of the IQ-C.

Hi FC Community! We'd like to announce the launch of our newest vaporizer in the line-up- IQC, Clean First Tech Accelerated. Highlighting Clean First technology, Temperature Control, App Connectivity (Android, iOS and Desktop Web), Replaceable Battery, and USB-C charging. Featuring: Type C...

@tykb, that buzzing noise is the PWM checking for the temperature. The loudness of the buzzing kind of depends on the placement of the PWA, but rest assured it's completely normal, and most vaporizers actually do this, just some louder than others. Spoiler Alert! Are you ready for the newest...

Appreciate the contribution, and couldn't agree more on the sentiment about disappointed customers. JB and Shauntel definitely stand for the company and these type of comments (positive and negative) from the forums go straight to them! That being said... Would love to hear in more detail about...

Have to also support this response. Thank you for chiming in and sharing your experience. As well, thank you for the compare and contrast. Chiming in, what you are describing does not sound 'normal' at all, is not regularly described or experienced on our side, and as well very difficult to...

No testers here as this is still being managed and tested internally. We do lean into external testing groups, however none are on the forums. Awhile looks like, within the next 6 weeks is our target.

No update yet. Final stages of development will still be followed by BETA and ALPHA testing rounds. You can expect it to be awhile before we push an announcement.

Great question, thank you for asking. A remedy is in the final stages of development for the iOS users that would like access to the app. Announcements to follow!

This is interesting. Unsure what would have caused it and most importantly glad you brought this to our support team to diagnose. Please DM us to you need any more movement on this, happy to help!

The IQ not being on the website and available does not affect warranty. Currently we are working through the aftermath of the first shutdown globally, and reconnecting those lines of logistics haven't been the easiest. That is for new purchases however, and be assured that we have the resources...

Yessir. Dimensions: Ø 35.4 x 102 mm (Ø 1.39 x 4.01 in.)

I will have the close up images dropped into a shareable format for FC on Monday, as well there will be some more close shots found on IG, TW and FB throughout the weekend as well as video in the stories! For now to answer your question, it is just about the same size both in diameter and...

Today we introduced DaVinci’s newest accessory- the DaVinci Hydrotube. We’ve used every portable watertool out there, and haven’t found one which produced optimal cooling and filtration effects. The ones on the market either didn’t hold enough water, spilled on the go, or leaked water into the...

The next BEST accessory. We just introduced DaVinci’s newest accessory- the DaVinci Hydrotube. We’ve used every portable watertool out there, and haven’t found one which produced optimal cooling and filtration effects. The ones on the market either didn’t hold enough water, spilled on the go...

Should totally get more love!! Love the transparency between the first go 'round and then that you went back in and was successful!