Yeah my friend has no idea about vapes or Australian consumer law. He didn't say anyrhing to me and went ahead and processed a claim through
ausvapes (aka Australian Vaporizers) and specifically told them the battery died.
It was working perfectly fine and then one day it didn't turn on, that would not indicate a battery failure to me... More likely the power switch or IC board failure (his power switch felt loose compared to mine). But he specifically told them his battery failed (I don't know what possessed him to diagnose his own fault with no knowledge on the matter).
They said to him battery replacement wasn't covered and asked him to pay AUD$120.
This is in less than 10 months of use!
He paid it and got a brand new unit sent, BUT they opened it up and took out the accessories!?!? (seems pretty tight to me).
He has more money than sense and was just happy to have a new unit back in his hands so quickly.
I can tell you if that was me, I would not have accepted that.
But it's mostly his fault for diagnosising his own fault (without any knowledge) and paying $120 without question.
@Stinky FYI. Not that I matters to us who know our Australian consumer rights.