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cable modem ??

Discussion in 'The Vapor Lounge' started by MinnBobber, Apr 26, 2016.

  1. MinnBobber

    MinnBobber Well-Known Member

    our phone/internet access outside box keeps going down.
    Company offered to upgrade/fix and up from 1.5 MB service to 12 MB service for + $10 per month.
    They say we'd need new modem for this change, for rental of $10 per month OR buy their modem for $99.

    I know nothing about modems and access BUT is it allowable to buy your own modem?
    Would Best Buy or ?? have such a piece for much less or are we stuck with rent/buy from internet provider?

  2. DDave

    DDave Vape Wizard Accessory Maker

    Judge the Vaper by the Vapor
    Hey @MinnBobber,

    Unless specifically prohibited by some local law or agreement you have with your ISO, there should be no reason why you cant.

    Who's your provider? I'm betting I can find a sweet deal on a modem!
  3. MinnBobber

    MinnBobber Well-Known Member

    @DDave ,
    we have Century Link. Our outdoor "old wired box" has gone down about 6 times, often associated with rain :(
    Rep seemed to say they can upgrade the speed and ??? it would then be fiber optic cable ??? not the wired connection. She was unsure as we are :)

    Our current modem is: Qwest ActionTEC, WPS , PK 5000

    They always make it seem like your choices are all thru them, without ever mentioning buying it yourself. Funny how that happens ;)
  4. DDave

    DDave Vape Wizard Accessory Maker

    Judge the Vaper by the Vapor
    Hey Friend,

    This looks like a great resource with links to Amazon...


    Of course, when you find one you like, call tech support (a few different times so you can get to talk to a few different techs) and see what they say.

    Hope this helps!

  5. CuckFumbustion

    CuckFumbustion Lo and Behold! The transformative power of Vapor.

    Cuckfumbustion Central
    Is there a list of approved modems with your ISP? Your provider might have a list or faq. If it is a small operation, maybe the tech guy can answer that. What does he use? :lol:

    Bought my modem while back and ready for the upgrade path. But there is better modems out now that are available.

    TWC Motorola modem with best bandwith (At the time of purchase.) that syncs up with my service.

    There are better deals than Best Buy, But that might be good to ask the local best buy a recommend, But KIM, they might not be necessarily up to speed about the changes with your service provider. I looked at my list of approved from TWC and shopped around for a make and model from a reputable seller. Or did I buy one at the lowest price on ebay?:haw:
  6. Silver420Surfer

    Silver420Surfer Well-Known Member

    I'm a bit baked, but here go some random thoughts about your problem.
    As a former cable tech, I would recommend having them swap out your current modem first to see if the problem stops, before buying a modem. If you go buy your own modem and the problem continues, they'll blame it on your "customer owned" modem all day long. Plus you need to know what modems CenturyLink allows. Do you need a Docsis 3 modem? Planning on digital phone service thru your cable company at a future date? You'll need a VoIp capable modem. Your local office should be able to tell you what ones work. Worst case scenario, ask what specific model modems they carry, get on NewEgg or Amazon, buy the same one. More than likely I can say probably an Arris model gateway. If no hurry, get me models CenturyLink approves, and I'll chase you down the best current listings for them on the web, and give you recommendations on what I myself would purchase.

    If the problem is something like a bad signal to the modem, I don't care what speed they upgrade you to, the same problems will still occur that you're currently experiencing.

    Better yet, see if you can get a tech out to the house and read the cable signal coming to the back of your modem. He would remove the cable line from the back of your modem and test the actual cable line with a RF signal meter(the signal meter has a cable "fitting" on it so he/she can plug your cable line right into it). If it is "out of spec", the tech may have to go outside and adjust the signal with a splitter or change an old, or "sucked out" fitting in the box outside. It may not be a problem at all with your current modem.

    A good signal is imperative for proper operation of modem. RF signal needs to fall within a certain range or spec. Signal coming to modem WILL fluctuate. If your line reads too high or too low in this range/spec, when the signal fluctuates, it will push you out of spec, and service will disrupt or degrade. Later on, signal fluctuates again, brings you back within spec and internet works fine again, which will certainly start to frustrate even the most patient among us.
    Read HERE for more on RF signal and how it affects service, and some common industry RF specs. It's not a very technical read, more laymans terms. If need more technical, PM me and I'll give you some docs that'll put you to sleep lol.

    There are a multitude of other problems that could be the culprit, it may not be a one-trip-to-the-house solution. But starting with that RF signal to your modem is where I would start, and work backwords from there is how I would approach the issue. If they come out to swap out the modem, a good tech will also take a RF reading to make sure it is/isn't the problem. Many techs will come out, swap the modem...verify modem "online", and then jet to the next appt., without ever checking to see if that was really the issue.

    I miss my old job a bit, I think.

    Are you in CO by chance?
    MinnBobber, kellya86 and Stevenski like this.
  7. kellya86

    kellya86 Herb gardener...

    Why is your service so slow, I thought america was way ahead of our UK speed's, but I have a 100mb broadband and my phone 4G does 80mb.
    MinnBobber likes this.
  8. Stevenski

    Stevenski Enter the Dragon

    'straya mate
    Personally, I would say fuck it & fork out the $99. How much will you actually save vs how many hours you spend fucking around sourcing the thing? Path of least resistance & all that jazz :2c:.
    MinnBobber likes this.
  9. Ratchett

    Ratchett Vape Accessories Delta3DStudios.com Accessory Maker

    Because internet providers use lobbyists to convince the US Government that Americans don't *need* faster internet, so they have fought hard to keep the the definition of "Broadband internet" slower than the rest of the world.

    Why? So the internet provider companies can continue to charge high prices for "broadband internet" without investing money into upgrading their network to handle higher speeds.
    MinnBobber, Melting Pot and kellya86 like this.

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