I don't expect that any competent Engineer would rely on the unverified excuses for delivery that a company is publicly stating as being the real reasons for their lack of performance.
These very young "engineers" are likely not even licensed engineers at this point - 4 years professional "internship" in Canada to become licensed after your Bachelor Of Applied Science degree.
So they likely have never ever had to bring projects into existence, design and construction/manufacturing before .....since starting up a company and running one......especially if you are a MJ vape aficionado
is a lot more difficult than completing university course project......except for perhaps a very difficult PhD thesis project
They grabbed the tiger by the IndieGoGo tail and hung on for all they could.....it is a wonder that it was even built in the first place after how long it took to source parts and start manufacturing.
But it does seem that they are catching up on past pre-orders and if their failure rates are kept down through increasing QC and constant upgrading to the best possible part sourcing then perhaps they can make a long term business out of this project.
But if that it the case, then they really need to become more than a one-trick pony and build some other vapes for other niches......such as a home portable built with that magic heater tech and run by a pair of replaceable 18650's.
But for such a home portable, a DC hookup point should also be provided so that the vape can be tethered to a wall adapter in case you run out of viable batteries. The current should also have pass through capability though so that it can be powered while charging dead batteries.
Apollo, Solo, Mighty, Haze or Ascent sizing should be completely acceptable (or whatever size that can handle 2-18650's)......because if smaller size and discretion is needed then they already have the Grasshopper to fill that niche.