Discontinued The Grasshopper

hi_there · Jun 15, 2015

WoodyWeedPecker said:
It's only in 3 years

I am not sure you are right about that. If there is some mistake in manufacturing that effects the 2 or 3 thousand units they have ready to go then the strain of the delay and/or the expense of producing new parts could easily bankrupt them.

vapebuddy13 · Jun 15, 2015

hi_there said:
I am not sure you are right about that. If there is some mistake in manufacturing that effects the 2 or 3 thousand units they have ready to go then the strain of the delay and/or the expense of producing new parts could easily bankrupt them.

its more implying that if no lifetime warranty there would be some sort of multiyear warranty that would cover these mishaps that are happening so soon

vapemon · Jun 15, 2015

Godammit ppl stop giving them ideas :wave:

fonzerelli · Jun 15, 2015

If I'm happy with the device, and in three years it breaks, I wouldn't ask them to fix it on their dime, unless it was some egregiously bad design issue or they used really cheap parts and that was the cause of the problem.

CarolKing · Jun 15, 2015

That's why vaporizer companies end up asking FCers to beta test their products. Gotta get the bugs out. FCers will also be honest in their opinions. We put those vapes through the paces to make sure they hold up.

zymos · Jun 15, 2015

fonzerelli said:
If I'm happy with the device, and in three years it breaks, I wouldn't ask them to fix it on their dime, unless it was some egregiously bad design issue or they used really cheap parts and that was the cause of the problem.

Even if a full lifetime warranty was advertised from the start? Not talking about if you ran over it with your car and then left it out in the rain, but of it just mysteriously stops working?

If a company uses a claim to sell something, I'm going to hold them to it...

CarolKing · Jun 15, 2015

WoodyWeedPecker said:
At the moment a lifetime warranty cost them nothing more than a 3 year warranty. Just good PR to keep sales up. It's only in 3 years, when the company will hopefully have a chance to establish stable revenue by then, that the lifetime warranty will have any impact (if any) .

Yes at the moment I'm talking about long term. Remember it's the lifetime of the company. Of course a company is responsible to make it right for the customer. You paid hard earned money, you want to have a product that performs as advertised.

Most company's either have a 1,2 or a 3 year warranty. To warranty for the lifetime of a product is a tall order but one that would be something that would cause folks to want to buy. @lwien is right the MFLB is a simple concept the GH seems like a more complicated vaporizer all together - like apples and oranges.

vapemon · Jun 15, 2015

For a new company i think a 5 year warranty would be sufficient. Who in their right mind would expect a lifetime of support for anything made today. Thats just crazy.

fonzerelli · Jun 15, 2015

zymos said:
Even if a full lifetime warranty was advertised from the start? Not talking about if you ran over it with your car and then left it out in the rain, but of it just mysteriously stops working?

If a company uses a claim to sell something, I'm going to hold them to it...

If they made an honest product at an honest price, fuck yeah, I'll do that. I think we should encourage good companies to stay around and not abuse their policies. I buy most of my outdoorsy stuff, like clothing, sporting goods, etc, from either LL Bean or REI, and I've only taken advantage of their lifetime warranty once. I got my money's worth on many products and didn't feel the need to make them feel sorry for offering that warranty, when that product was no longer useful.

hi_there · Jun 15, 2015

vapemon said:
Thats just crazy.

I think for a lot of people that funded them and even for the pre-orders this was figured into the value proposition. I would feel zero regret for using the lifetime warranty at any time.

zymos · Jun 15, 2015

vapemon said:
For a new company i think a 5 year warranty would be sufficient. Who in their right mind would expect a lifetime of support for anything made today. Thats just crazy.

So you are saying no one in their right mind should believe GH when they say they offer a lifetime warranty? We are supposed to be all like "oh, that's just them being crazy, of course that's unpossible!"?

THEY are the ones that decided to say it, no one asked them to offer a lifetime warranty....

@fonzerelli - yeah, that REI warranty IS crazy- I think the only reason they don't go out of business is because people don't realize how liberal it is- people return their shoes because they outgrew them!

Mister G · Jun 15, 2015

Almost all guarantees/warranties are able to be offered because such a low percentage are redeemed.

That said, I was surprised that the GH warranty was lifetime (barring fine print), but I'm not completely clear on all the issues companies consider before they decide to offer such a thing, GH's analysis (if they did one) may have determined it a good business strategy, perhaps confidence in the robustness of their designs.

Kalessin · Jun 15, 2015

Mister G said:
That said, I was surprised that the GH warranty was lifetime (barring fine print), but I'm not completely clear on all the issues companies consider before they decide to offer such a thing, GH's analysis (if they did one) may have determined it a good business strategy, perhaps confidence in the robustness of their designs.

Regarding this...I've never seen anything stating what things were actually covered by the Grasshopper warranty. Has anyone?

vapemon · Jun 15, 2015

zymos said:
So you are saying no one in their right mind should believe GH when they say they offer a lifetime warranty? We are supposed to be all like "oh, that's just them being crazy, of course that's unpossible!"?

THEY are the ones that decided to say it, no one asked them to offer a lifetime warranty....

@fonzerelli - yeah, that REI warranty IS crazy- I think the only reason they don't go out of business is because people don't realize how liberal it is- people return their shoes because they outgrew them!

Yeah not so much that they shouldn't believe them, as far as iconcerned they seem to really believe in their product and service or else they wouldn't have offered a lifetime warranty. With that being said they made many claims when this was being funded and i won't bother saying what promises were made and then broken.
I see them offering the lifetime warranty to help launch their sales but basically "we'll worry about it after" type of scenario.

If i remember correctly hyundai back in 2003+ ish era in the u.s was offering a 10 year 100,000 mile warranty on their cars (one of the longest warranties of the time) because of how unreliable they were precieved by the public because of their previous shitty cars. Guess what? That shit worked extremely well for them and look at them now.

So yea them offering a lifetime warranty is just their selling tactic at the moment i bet they are hoping and praying this doesnt come back to bite them because a fair and logical warranty for a $100 item would be 3-5 years.

Bradhend15 · Jun 15, 2015

Kalessin said:
Regarding this...I've never seen anything stating what things were actually covered by the Grasshopper warranty. Has anyone?

If you goto their website, under information, and then grasshopper info; it sais lifetime warranty. The info seems to be not there now, but it did clarify the warranty conditions at one time - manufacturer defects and normal wear and tear.

hi_there · Jun 15, 2015

Maybe after pre-orders they will change it? Who knows. It is a little scary that I have only heard of 2 production models being out there and both broke. I find it a real stretch that the shipped a v.9 by mistake.

Bradhend15 · Jun 15, 2015

Here's to hoping for good news when I open my Grasshopper™ email stocking tomorrow morning.
Very anxious. Frig I hope it's good news.

vapemon · Jun 15, 2015

Bradhend15 said:
Here's to hoping for good news when I open my Grasshopper™ email stocking tomorrow morning.
Very anxious. Frig I hope it's good news.

Yea whenever they update i wait for it (i have the privilege of staying up til 3am everyday cuz i start work at like 1pm) its sad that around 11:40pm i keep hitting refresh every 5 mins to see if its updated :uhoh:

i have a sad life lol

Delta3DStudios · Jun 15, 2015

Kalessin said:
They might end up having to compromise their warranty promises...That'd probably piss some people off, but it would be understandable to me. I think if they offered a 3 or 4 year warranty that'd be perfectly acceptable. Probably still a bit ambitious, really. For the price of it a 2 year warranty wouldn't be questionable to my mind.

Actually, you can't exactly do that. If I recall, the lifetime warranty was promised and sold to customers with the vaporizer.

As much as they hate

vapemon said:
If i remember correctly hyundai back in 2003+ ish era in the u.s was offering a 10 year 100,000 mile warranty on their cars (one of the longest warranties of the time) because of how unreliable they were precieved by the public because of their previous shitty cars. Guess what? That shit worked extremely well for them and look at them now.

Wife's got a 2013 Genesis Coupe (Premium package). She's had a fogged up rear tail light, trim fall off, and a leak which has been unfixable despite 3 returns to the dealership for repairs (4th one and I believe it's considered a lemon!) - the leak is so bad they had to replace a $3000 rear bench seat because it had mold growing throughout the seat!

Total junk compared to my Infiniti (which isn't top of the line, but much nicer quality)

Back when I first looked into the Grasshopper, I emailed Trevor about the Grasshopper warranty (since I didn't see it had a lifetime warranty). Here was his response:

It comes with a Lifetime warranty. It protects everything except the battery and screen for the lifetime of the owner. If something breaks from general wear we will fix it for you for free. It's a great warranty and every company should be required to stand behind there products as such.

That's the right attitude to have, and I feel more businesses should stand behind the products in a similar way (I know I will).

zymos · Jun 15, 2015

I know we go through this every two weeks, but maybe THIS time's for real. It's not just the email update, but the update to their site (which I realize may not happen today or tonight). I'd like to think that when they update their site with shipping dates for backers,as they've said is coming, it'll actually mean something this time!

Oy, how did I get from glasshalffull to domestic abuse victim?

CarolKing · Jun 15, 2015

What's a lifetime of a vape pen? Would it be 10, 20+ years? Until the owner of the vape pen dies?

Mrbinky · Jun 15, 2015

cool!

Kalessin · Jun 15, 2015

zymos said:
Oy, how did I get from glasshalffull to domestic abuse victim?

They can change! I know they can change! They won't hurt us again, you'll see!

Shrike · Jun 15, 2015

CarolKing said:
What's a lifetime of a vape pen? Would it be 10, 20+ years? Until the owner of the vape pen dies?

For many...the lifetime of a Vape lasts until the next high tech shiny new object arrives... :nod:

lwien · Jun 15, 2015

CarolKing said:
What's a lifetime of a vape pen? Would it be 10, 20+ years? Until the owner of the vape pen dies?

Discontinued The Grasshopper

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