Been following these forums for a bit (since I sent my Crafty in for warranty of course), first post! I first found them while searching for a reason why I could not get through via phone to S&B, as I was missing my functional Crafty!
Only after I got through and sent it back to them did I start seeing posts about water strip warranty voids, being that I had cleaned it after it broke and other factors I figured I had voided my warranty @ 48 hrs of use. It started early on with the Crafty, probably 20 hrs in vibration weakness, or no vibration. Started getting some overheating battery warnings in the middle of a session - was ALWAYS hard to pull on, had no idea it could be an issue with it. Even though it was a hard pull, it mattered not as the Crafty pretty much instantly replaced anything else I may vape with!
The dreaded day came where I turned it on, waited the appropriate time (vibration alerts were getting very spotty by now) and pull to nothing. Turn it back on figuring I must have zoned out and it shut itself off, and check the app - get notified there is a problem with it after it is not heating at all.
So I sent it in and did not get a response for a few days - hit them up via email with an instant response of 14 business days if you don't hear something. Email them back expecting the response of voided warranty after the 14 days had expired and got a sweet surprise! I had also requested to upgrade to the Mighty, I don't really care about the slightly diminished portability options and the battery life is as mentioned pretty short for the Crafty itself. They authorized the upgrade, so I paid the difference (60) and it's on it's way.
My opinion on my apparently plugged Crafty is that I loved it, my friends were blown away by it too. I vape at max temp, though when the bowl is fresh I start hitting at 190C, and I didn't ever really understand how the boost thing works since I started at 210 early on. Can't wait to see the Mighty!
I may come back and post more after I receive my Mighty - especially about how I stressed over thinking I would have a voided warranty.