Should be my last post here - just wanted to wrap up:
I've said it a million times, but What A Long, Strange Trip it has been. Getting on 3 years! I still don't have a Zion - never will, and that is ok. I actually told RBT I no longer wanted one because even if repaired, I will not trust the heater to not remain locked on. Twice burned, twice shy. A mechanical switch would really be useful if the Zion were to continue. That said...
I was sent a Milaana and a Splinter Z for my troubles. I should probably take my thoughts on those to the appropriate venues but:
They both work very well. The Milaana is essentially what I wanted the Zion to be. I don't go "out and about" with my vapes all that much, so the lack of onboard storage is not a problem. I didn't get to use the Zion enough to know if I really wanted to dial in a setting, so the manual control is fine with me. I'm plenty comfortable with that from other vapes. I suppose the dual battery nature of the Zion could have proven itself valuable over time, but without really having much to compare to, the Milaana heats up fast enough and hits hard enough for me.
The Splinter Z is also promising. It is definitely a bit awkward and I worry about damaging the threaded connection with the crazy leverage possible, but it does what it advertises. Kindof cool how it tuns into a surprisingly large wand with an extended mouthpiece (still have the one I commissioned for the Zion from Oregon Glass Blower). I have to confess it tentatively works a bit better than the Divine Tribe herb chamber I've been playing with. Also much easier to load. Still working to dial in settings for it, but it Works Real Good already.
I am still not super-happy with this whole process, but am happy enough in the end.
My concluding thoughts:
1) I love supporting crowdfunded projects. I understand the risks involved. I love supporting cottage-industry craftspeople, and also understand that in today's world they are always fighting an uphill battle. I am willing to absorb some of that in order to support them and invite their artifacts into my life. I am doing all I can to not let my difficulties in this experience sour my outlook here.
2) RBT seems to be capable of wonderful products - He seems to have a sharp mind for electromechanical design and the aesthetics (being preference, of course) are solid enough. Props to him for having the grit and gumption to take an idea and run with it. The world is increasingly hostile to indie makers - looks at how even RBT has to move this project to China. So does Divine Tribe. Sucks, but that is where we are. I really hope this pans out and lets the RBT vision flourish, and I hope an extra eye to supervising quality proves that offshore projects can work out properly.
3) The customer service was astonishingly bad - I don't say that lightly. Dropping the ball is one thing, it is/was the dismissive attitude displayed here and elsewhere that was a real turn-off. That said, when Ryan is present, he's enjoyable to talk to and obviously a thoughtful man. I believe he is indeed coming from a good place and simply overwhelmed, understandably. Hindsight is 20/20, but he should have turned over the customer and public outreach to someone else the moment he started feeling bogged down. Showing negative emotions on behalf of a company in public is never a great move. Ryan has shown some real strides here, and that should not go without recognition. He seems to have personally chilled a bit, and has taken the steps to get some help in the support effort, and that is very smart.
4) The "fan boy" thing here really was a bit of a problem. The enthusiasm is great, these are cool products! It is great to explain the joy you're finding. The borderline censorship of criticism and the seemingly-reasonable people chased away from this forum is really cringey though. I can take it or leave it, and apologize if even mentioning this again is a problem. We'd all do the "community" a huge favor by entertaining various points of view. I'm no fan of trolls, and wouldn't tolerate them on my forum, but dissent can be quite healthy and I'd implore all of you, in any forum or venue, to look at criticism as an opportunity to grow a little. I'd like to think a niche discussion like we have here is already a coarse filter for connecting with those who have similar passions, and we should default to assuming decent intentions. Those raising concerns are doing just that - having concerns and wanting to talk about them. Let's help those folks out by using facts and reason and a supportive vibe.
5) Despite all of my patience, I still missed the Zion train, but in the end I don't really care. I just want to support small makers instead of MegaVapeCorp, and really, I just want some devices which work for me. I now have a couple nice little choices, and don't hold hard feelings. In fact, I am open to the idea that I am better off with the Milaana over the Zion, and the Splinter Z is a nice plus.
Go well, my dudes!