ZAM Grinder

[UPdownLoAD]

I emailed him (Zach) at the Gmail contact from his website on Monday morning and had a reply within 2 hours offering to send a replacement and asked for my mailing address as well as pictures of the broken ring, even though my initial email included a link to my post on this thread.

I replied with my address and requested pictures almost immediately. No reply nor has anything shown up in my USPS informed delivery or UPS tracking, so I highly doubt anything has been shipped yet.

I'm considering returning the second one I purchased as a Christmas gift from VGoodiEZ. I'm torn on returning mine; I really want this to be a long lasting grinder, but I'm not optimistic at this point. Good thing my factory second from iaso should be arriving tomorrow.....

EDIT: UPS My Choice just notified me of an incoming package from CA. Label was created Monday morning and package was dropped off this evening

 

[seriousTone]

Nice, I used the contact form on the site before, I just sent an email so hopefully it goes through.

I feel bad for the guy though, seems like such a great grinder but there seems to have been many problems from the beginning.

 

[2tiki]

Nice, I used the contact form on the site before, I just sent an email so hopefully it goes through.

I feel bad for the guy though, seems like such a great grinder but there seems to have been many problems from the beginning.

I've invented, manufactured and sold some products over the years. I can tell you, it's almost never a cake walk. I went through 3 local manufacturing companies before I got one that didn't to an unacceptable job to the point where I had to throw out all the stuff they made, and start over. It was a nightmare. That wasn't even dealing with people in another country or different language. The one product I tried getting made in another country took months, and in the end I had to scrap it because I gave them a set of requirements for the design that they just never met, and I wasn't going to put out something unless it was correct.

Many people knew the product was being worked on, and I used to get hundreds of emails a day yelling at me for not getting to market yet. I hadn't even taken anyone's money for orders. It was impossible to keep up with the emails, and slowed down the process even more.

I feel bad for anyone who bought one and is having issues, but I too feel bad for the designer. It really sounds like he got screwed by his manufacture. Having to replace a bunch is probably not going to get rectified by the manufacturer, and he will have to eat the cost of replacements. Hopefully he will do right by the customers (and it seems like he is). Not everybody is an amazon or some other example of a company so wealthy they can take the hit when something like this happens.

I have quite a few inventions that never made it to market because I couldn't find a suitable manufacturer.

 

[Sour Dream]

I've invented, manufactured and sold some products over the years. I can tell you, it's almost never a cake walk. I went through 3 local manufacturing companies before I got one that didn't to an unacceptable job to the point where I had to throw out all the stuff they made, and start over. It was a nightmare. That wasn't even dealing with people in another country or different language. The one product I tried getting made in another country took months, and in the end I had to scrap it because I gave them a set of requirements for the design that they just never met, and I wasn't going to put out something unless it was correct.

Many people knew the product was being worked on, and I used to get hundreds of emails a day yelling at me for not getting to market yet. I hadn't even taken anyone's money for orders. It was impossible to keep up with the emails, and slowed down the process even more.

I feel bad for anyone who bought one and is having issues, but I too feel bad for the designer. It really sounds like he got screwed by his manufacture. Having to replace a bunch is probably not going to get rectified by the manufacturer, and he will have to eat the cost of replacements. Hopefully he will do right by the customers (and it seems like he is). Not everybody is an amazon or some other example of a company so wealthy they can take the hit when something like this happens.

I have quite a few inventions that never made it to market because I couldn't find a suitable manufacturer.

Yea it definitely hit him hard man I feel for you too that’s a lot of time and money wasted

 

[seriousTone]

Yeah I hear you, I've dabbled in some prototyping alone and it can be a money suck.

I heard back from him very quickly on the email, I hadn't seen it before so I used the contact page.

He's sending a replacement part or grinder but either way I'm grateful as well as feel for him.

 

[UPdownLoAD]

I emailed him (Zach) at the Gmail contact from his website on Monday morning and had a reply within 2 hours offering to send a replacement and asked for my mailing address as well as pictures of the broken ring, even though my initial email included a link to my post on this thread.

I replied with my address and requested pictures almost immediately. No reply nor has anything shown up in my USPS informed delivery or UPS tracking, so I highly doubt anything has been shipped yet.

I'm considering returning the second one I purchased as a Christmas gift from VGoodiEZ. I'm torn on returning mine; I really want this to be a long lasting grinder, but I'm not optimistic at this point. Good thing my factory second from iaso should be arriving tomorrow.....

EDIT: UPS My Choice just notified me of an incoming package from CA. Label was created Monday morning and package was dropped off this evening

The unknown package was received this week and was not from Zach. I emailed him back to ask the status earlier this week, and have had no reply.

I ended up letting the friend that I purchased the other grinder for know about his impending Christmas gift. After seeing mine, he saw the shitty glue spots and suggested that we use JB Weld on it to secure the ring. Has anyone tried that yet?

I'm not expecting any further support from ZAM unfortunately, and if my purchase was from ZAM instead of VGoodiEZ, I'd be filing a credit card dispute at this point. I really want this grinder to work, it shreds great, but I just don't see it lasting with long (or short) term use.

 

[seriousTone]

Damn that's disappointing, if he was planning on not sending anything at all, I don't think he would have even answered either of us.

But who knows, I agree with you that's I just want this grinder to work because it's really nice.

 

[seriousTone]

Still haven't heard/gotten anything about a replacement

 

[Sour Dream]

Still haven't heard/gotten anything about a replacement

My magnet on the bottom piece came off the bottom and middle barely stick together at some point recently guess im going to have to retire this grinder even tho it feels good and grinds nice. Just checked the replacement magnet he sent me and found out it came broken too .

Not gonna reach out for another replacement seeing this

 

[Dopamine]

I put mine in the junk drawer. Don’t know why I bought this, should have stayed happy with my Old Mate. This one can’t compete. My next grinder purchase will be the larger version old mate.

 

[seriousTone]

I put mine in the junk drawer. Don’t know why I bought this, should have stayed happy with my Old Mate. This one can’t compete. My next grinder purchase will be the larger version old mate.

What do you not like about it?

 

[Dopamine]

What do you not like about it?

The stupid plastic ring falls off every time I open it. Tried it without, and it‘s rough. Too shallow in the grinding area also. I too contacted him through his website, and did get a response, but nothing since.

 

[seriousTone]

Damn that's too bad.