Volcano Repair Question

[Bungles]

Hello FC

My buddy was being a bit clumsy and dropped my volcano classic and it dropped directly on the dial. The unit no longer heats up/blows hot air. I just sent it off to storz and bickel this afternoon in oakland to get it repaired ( and my buddy is footing the bill ).

I was just wondering if anyone has had experience with a repair and if so how about how long / how much will it be? they were extremely vague in their email and just said to send it in with some contact information.

this just has me thinking and craving a vape session as i wait for my cloud preorder link haha

thanks guys!

 

[max]

How long depends on their situation-how busy they are, who's on vacation, parts availability, etc., as well as what's wrong with your unit. Not knowing what's wrong makes 'how much' impossible to say. I know a guy in CA who took his in for repair in person a few years ago, and he was delighted with the service. So, on one hand nobody can give you any meaningful answers to your questions, OTOH it seems they do a good job of satisfying customers in need of repair.

 

[Bungles]

How long depends on their situation-how busy they are, who's on vacation, parts availability, etc., as well as what's wrong with your unit. Not knowing what's wrong makes 'how much' impossible to say. I know a guy in CA who took his in for repair in person a few years ago, and he was delighted with the service. So, on one hand nobody can give you any meaningful answers to your questions, OTOH it seems they do a good job of satisfying customers in need of repair.

Thankyou for your reply.
I mentioned above what was wrong with my unit; the device that heats the air is not functioning so it no longer heats up. I realize that noone works with storz and bickel on this forum and really, i was not really looking for that specific of a reply. I was looking more for first hand experiences on turn around time and repair maybe even cost if someone is comfortable talking about that.

guess i should of been a little more clear

again thanks though for your response and that is good news that they do a great job satisfying customers repair requests.

 

[Bungles]

just an update for anyone interested in volcano repair.

they charge 100.00 an hour (my repair only took 30 minutes)
plus parts.

Shipping is EXTREMELY fast and efficient. I actually thought they had sent me a brand new unit but i noticed a few small scratches that were from me dropping it the time when i broke it they literally pounded out the small dent and polished it.

Very good customer service and thereisnt really anything bad i could say about the repair service at all it was a very good experience. I was worried it would be very expensive but was only around 109.00 shipping included.

Now that i have a good vape again all i can think about is getting my cloud

Cant wait till the hydracirc fiasco is in order...

Until then... time to fill a bag or two....