VaporNation.com - Your Online Vaporizer SuperStore

[VaporNation]

Hey guys!

Thanks to everyone for your continued support of VaporNation. We truly appreciate our customers and work hard to ensure everyone who shops with us has a positive experience and walks away feeling satisfied.

As a way of saying thank you, we're currently offering 20% off most products with special Memorial Day promo code "MEM15". Be sure to take advantage of these great savings!

Additionally, VaporNation is proud to announce our exclusive North American distribution deal with Vaporfection for their highly anticipated, state of the art portable vaporizer - the miVape. We are currently accepting pre-orders for the miVape, which will be available in June. Learn more about the miVape at the following link: http://www.vapornation.com/vaporfection-mivape-vaporizer.html

**Promo codes are not valid on Volcano, Ascent, Indica, VapeXhale or Herbalizer products, and cannot be used in conjunction with customer rewards points.**

 

[VaporNation]

I just wanted to leave a post in here to say that vapornation hasn't treated me wrong in my experience. When i ordered my LSV, a rep called me to inform me they had run out of the standard silver one. I was already telling him "Well then i guess i want a refund", but quickly changed my tune when he informed me that vapornation would be willing to upgrade me for free.

Everything comes on time (For me), the points you build up help towards future purchases, and customer service is pretty good too.

Thanks for the kind words! We really appreciate it.

We hate when we're not able to fulfill an order due to an inventory issue, so in those cases, we do everything we can do keep our customers happy. If an item is out of stock, upgrading the customer to a higher quality product at no additional charge is something we do make sure everyone who shops with us has a positive experience and walks away feeling good about their purchase.

Thanks again for sharing!

 

[VaporNation]

I used the FC link to check out Vapornation. I'm flirting with the Crafty and see they adjusted their price with the new S&B price reduction ($339). Vapornation has a banner stating site wide 15% off sale (for another 4+ days). I entered the coupon code and...nothing. No price adjustment off the Crafty. I tried calling and having a live chat, but nobody's around (I guess it's too early). So I guess it's not really a site wide sale...

Thanks for checking out VaporNation. We truly apologize for the confusion regarding the promo code.

Due to agreements we have in place with certain manufacturers, promo codes are not valid on Volcano, Ascent, Indica, VapeXhale or Herbalizer products, and cannot be used in conjunction with customer rewards points.

 

[VaporNation]

Im brand new to VaporNation, bought a Arizer Solo with the price match option...What lured me in was your July 4th promo because you had a cool ass 20percent discount going on, 2 1/2 days and 20 phone calls and emails later, my order is still processing and no assistance has been provided and i cant get a full refund because according to yur site have to cancel within 24hrs, but theres no info on HOW TO CANCEL ORDERS! All in all im pissed, hopefully i get a response here

Hi JayF,

I apologize for the issues you've encountered with us in the past.

While we do offer RUSH processing, which ensures orders placed before 12PM ship out the same business day, it generally takes us between 2-5 business days to ship out orders that have selected our standard free shipping option. Our shipping times and policies can be viewed on our website: http://www.vapornation.com/vaporizer-frequently-asked-questions#19

As far as not being able to reach one of representatives for 2 1/2 days, I apologize for this as well. I'm thinking this may be due to the fact that we are out of the office on weekends. We do our best to respond to all customer phone calls, emails and help desk tickets in a timely manner.

While we do our best to serve our customers needs and requests, we do need to abide by the policies we have in place. That being said, we'll always do whatever we can to find a way to ensure our customers walk way satisfied from their experience shopping with us.

I'm hoping this issue was resolved. If not, please reach back out and we'll certainty do everything in our power to ensure your next experience with us is a positive one.

 

[VaporNation]

The discount doesn't apply to everything (it'll say code "applied" but with some items the price won't change).

We apologize for any confusion regarding our promo codes.

Due to agreements we have in place with certain manufacturers, promo codes are not valid on Volcano, Ascent, Indica, VapeXhale or Herbalizer products, and cannot be used in conjunction with customer rewards points.

 

[DarthUnnamed]

Ordered an lsv on may 22nd with rush processing, didnt get shipped (still hasn't) and after a talk with the live chat it turns out i need to verify my address (address on card and shipping address were different). Never got an email or any indication that i had to do this at all, this being the first time ive ever run into a problem like this. Incredibly inconvenient and i dont think i want to buy anything from there again.

edit: to clarify, yes i know that it says i may have to verify the address. However, there was nothing written as to how i was to go about this as well as no indication that it was necessary in my case.

 

[VaporNation]

Ordered an lsv on may 22nd with rush processing, didnt get shipped (still hasn't) and after a talk with the live chat it turns out i need to verify my address (address on card and shipping address were different). Never got an email or any indication that i had to do this at all, this being the first time ive ever run into a problem like this. Incredibly inconvenient and i dont think i want to buy anything from there again.

edit: to clarify, yes i know that it says i may have to verify the address. However, there was nothing written as to how i was to go about this as well as no indication that it was necessary in my case.

I'm very sorry about this inconvenience.

It looks like your order was placed after 2pm on Friday, 5/22. Because we're not in the office over the weekend, and because Monday was Memorial Day, the order didn't come through to our customer service department until the following Tuesday, 5/25. At that time, we did attempt to contact you to let you know we could either ship to the billing address which matched the cc used, or run an authorization charge (less that $1) and have you confirm the amount. However, we never received a response.

I understand your frustration, but hope you can see that we have these procedures in place to protect our customers as well as ourselves. As you can probably imagine, there is a fair amount of fraud in our industry, and we try to do all that we can to combat that.

That being said, our goal is make sure that all of our customers have a positive experience with us, and it doesn't sound like that has been the case for you thus far. I'd be happy to offer to refund you the cost of RUSH processing back in customer rewards points with us, as well as an additional 100 points.

Can you confirm that your order # was 700007796?

 

[DarthUnnamed]

I'm very sorry about this inconvenience.

It looks like your order was placed after 2pm on Friday, 5/22. Because we're not in the office over the weekend, and because Monday was Memorial Day, the order didn't come through to our customer service department until the following Tuesday, 5/25. At that time, we did attempt to contact you to let you know we could either ship to the billing address which matched the cc used, or run an authorization charge (less that $1) and have you confirm the amount. However, we never received a response.

I understand your frustration, but hope you can see that we have these procedures in place to protect our customers as well as ourselves. As you can probably imagine, there is a fair amount of fraud in our industry, and we try to do all that we can to combat that.

That being said, our goal is make sure that all of our customers have a positive experience with us, and it doesn't sound like that has been the case for you thus far. I'd be happy to offer to refund you the cost of RUSH processing back in customer rewards points with us, as well as an additional 100 points.

Can you confirm that your order # was 700007796?

When did you contact me about the address? Was it through email? I genuinely have not gotten any emails about this.

If it is so that you did try to contact me, then i apologize for the previous post. And yes, that is indeed my order #

 

[VaporNation]

When did you contact me about the address? Was it through email? I genuinely have not gotten any emails about this.

If it is so that you did try to contact me, then i apologize for the previous post. And yes, that is indeed my order #

We initially attempt to contact customers by phone when we need cc and billing info verified, but if we don't hear back we'll then try email.

No worries man. I appreciate your understanding and hope that you'll continue doing business with us in the future - and we'll try to do a better job of reaching out to customers. I'll go ahead and add those rewards points to your account.

 

[DarthUnnamed]

We initially attempt to contact customers by phone when we need cc and billing info verified, but if we don't hear back we'll then try email.

No worries man. I appreciate your understanding and hope that you'll continue doing business with us in the future - and we'll try to do a better job of reaching out to customers. I'll go ahead and add those rewards points to your account.

Thank you, now all I'm waiting for is for you guys to ship my lsv, which i still have no ETA on

 

[VaporNation]

Thank you, now all I'm waiting for is for you guys to ship my lsv, which i still have no ETA on

Looks like your order is all set to ship out today. You'll be receiving an email later today with tracking information.

Once again, I truly apologize for the delay and inconvenience, and really appreciate your patience.

 

[DarthUnnamed]

Looks like your order is all set to ship out today. You'll be receiving an email later today with tracking information.

Once again, I truly apologize for the delay and inconvenience, and really appreciate your patience.

Thank you, i must say i am pretty impressed by the quick responses here. I appreciate your effort in helping me the issue

mod note: Next time please use the private messaging feature to hash out an order issue.

 

[VaporNation]

Hey guys,

As a way to say thank you to all of our FC supporters, we're giving you more savings than ever!

FC members can now use coupon code FC21 during checkout to receive 21% off your order.

We truly appreciate our customers, and are proud to be one of the nations largest retailers of vaporizers and accessories. Thanks to everyone for your continued support of VaporNation!

*Due to agreements we have in place with certain manufacturers, promo codes are not valid on Volcano, Ascent, Indica, VapeXhale or Herbalizer products, and cannot be used in conjunction with customer rewards points.

 

[VaporNation]

The miVape is almost here!

To celebrate the release of this highly anticipated modern marvel of vaporization, we're offering our FC supporters something special.

Pre-Order the miVape now, and receive 25% off when you use coupon code MIVAPEFC during checkout. That's right. 25% off. That's a total savings of almost $65!

This deal won't last long, so act fast and pre-order your miVape today! Pre-sale ends soon, and units will be shipping out towards the end of the month (June).

http://www.vapornation.com/mivape-vaporizer.html

*Note* If you've already pre-ordered a miVape, you'll be refunded the difference back in customer rewards points. Or feel free to PM us and we'll be sure to take care of you.

 

[VaporNation]

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[VaporNation]

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[VaporNation]

 

[ginolicious]

Does the free shipping apply to Canada?

I would not mind getting some Vapir Rise stuff.

 

[VaporNation]

Does the free shipping apply to Canada?

I would not mind getting some Vapir Rise stuff.

Unfortunately, we don't ship free internationally. Were you interested in the Vapir Rise itself or accessories for it?

 

[ginolicious]

Unfortunately, we don't ship free internationally. Were you interested in the Vapir Rise itself or accessories for it?

Accessories. Only place to see the old balloon hook up. By far the better hook up of the two.

 

[VaporNation]

Accessories. Only place to see the old balloon hook up. By far the better hook up of the two.

While we can't offer free shipping to Canada, you can take advantage of our FC coupon code "FC21" for 21% off.

 

[VaporNation]

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[SpaceRace]

Hey VN,

After doing the research I was so excited to buy a Volcano Digital today from your website! I've wanted one for years and finally decided to take the plunge. After doing a lot of research I figured your site and offers would be the best for me. All the little freebies and free shipping is phenomenal. I looked through just about every vaporizer vendor for such a big purchase and I think you guys are the best and offer the best deal.

Very much looking forward to continuing to do business with you folks.

 

[VaporNation]

Hey VN,

After doing the research I was so excited to buy a Volcano Digital today from your website! I've wanted one for years and finally decided to take the plunge. After doing a lot of research I figured your site and offers would be the best for me. All the little freebies and free shipping is phenomenal. I looked through just about every vaporizer vendor for such a big purchase and I think you guys are the best and offer the best deal.

Very much looking forward to continuing to do business with you folks.

Hi SpaceRace!

We're thrilled you decided to purchase the Volcano Digi through us! Volcano is the most trusted name in the industry, so you know you'll be getting a top-notch, high-quality unit. We're also happy you did your research and were able to take advantage of our free gifts and shipping. Please don't hesitate to reach out if you have any questions along the way, as we'll be happy to help. Thanks again - we truly appreciate your business.

Enjoy your new Volcano Digital!

 

[SpaceRace]

Just almost tackled my mailman and got the Volcano today.

I couldn't be happier. I just took my first rip off of it and man... it truly is the Ferrari of vaporizers. I've been combusting for far far too long. That was the first rip in a long time that I got all of and didn't hurt my lungs.

I love all the freebies you guys threw in. Having a bag to carrying this beast around in will probably get me laid constantly. And the Smoke Buddy you guys tossed in is awesome too. It came super fast, was well packaged. Really can't say enough good things about your business. I even watched a couple of your vaporizer video on Youtube.

Thank you VaporNation! You're a top notch A+ kick ass business and I couldn't be happier with my purchase.