I recently ordered a Da Buddha vaporizer from Vapornation.com. While their customer service wasn't terrible, it was far from good. Let me explain.
I called them on the phone and said I would like to take advantage of their low price guarantee and buy a dbv. The woman who I was speaking to replied that they would match any advertised price. I told her it said they had a 100% price beating guarantee listed on the website. After some back and forth, she said she would have to go check. She came back, checked my adv. price and gave me $5 bucks off. I asked about the free gifts included and she said because I got the lower price they didn't offer them. I told them I was getting a free grinder at the other site, and she acquiesced.
Why don't they know their own policy and why are they nickel and dimeing me over a grinder?
She then told me I would receive a confirmation email within 5 minutes with my order number. Several hours later, when I hadn't received my email, I sent them a message on their website. They responded by email that my order went through and gave me my order number.
Why tell me 5 minutes if 5 hours go by and you still haven't sent it?
A couple of days later I tried to use my order number and check the status of the order on the VN website. It kept tellling me my information was incorrect. I sent a response email (from the email with my purchase #) and submitted another web based inquiry regarding the improper functioning of their website order status function. A week later, still no response, my dbv is past the time they promised it so I call them. The person tells me that the vaporizer was out of stock, they emailed me about this, and that it had shipped 2 days ago. I tell her I haven't received an email in that regard. At this point, she offers that the email came back as undelivered.
Why didn't you not know it was out of stock when I made the order, why did I not receive a response to two separate inquiries for over a week, and why was I told I was sent an email, when you knew the email didn't go through?
I did receive an email invoice with a tracking number after I received my dbv. They apologized in this email and said that my information had an extra i in hotmail, uh ookay.
Why, since you have already successfully emailed me, are you making excuses that you didn't email me because my information was incorrect?
Individually the customer service transgressions weren't that bad, it's just that they were at every point of interaction with them. I did get the dbv in a fairly timely fashion, so I am not really upset, I just wish they would respond to inquiries, be aware of their own policies, not say they sent something when they know they did not, and not make phony excuses.
I should also mention that the VN 4 piece grinder they included with my order is kind of lame. The screen is warped and pops spraying ground material everywhere. I can't use it as a holding chamber because of this. I tried to post a review of it on the VN website 2-3 days ago. Out of 4 ratings I gave it 2 - 3's and 2- 4's, out of 5. I said it grinded well, but shot herb. I got a post subject to moderation notification. It hasn't been posted yet, but I'm hoping they will. If they don't put it up, I will let you all know.
The old site would slow down my browser a bunch. The new site is *much* friendlier, imho. 
