BostonMacK said:
is it ok to leave the unit on between loads or should I be turning it off and warming it back up?
Hi, it's totally OK by us. We leave our own units on 24/7. As long as you don't tamper with it (take it apart) we will cover it in the event it burned out. We don't see constant use like this lessen the life time though. More often it is rapid temp change (like turning it on and off a lot) or water entering the unit that can kill a heater. Or random failure that's totally not your fault. Or destroying the glass outside of the heater.
None of these things mentioned here will prevent the warranty from covering your unit... unless you unseal the bottom and dig around inside, or abuse was obvious, or the wood body was massively damaged- in those 3 cases we will refuse to fix it but will offer to replace it with a brand new one at a price similar to our wholesale cost.
Full warranty details are at our site... read the fine print.
If you have a different experience btw, lean on my bro JP@vaporbrothers.com to see what's the problem.
-Linus V.