Silvercloud538
Well-Known Member
OK. In the RMA email used for ALL repairs it specifically asks for pictures of the unit.
Here is a list of things we need for an RMA and this should have been emailed to you:
Include full name and address
Description of issue (with pic if you can)
Contact number
Color of unit
Name of website/store where purchased, include copy of receipt. (Purchase Price)
Unit serial number, starts with \1AA1, – (should be able to find it on box or below unit)
Now I have to ask, how was it shipped and how was it received? Was the packaging possibly the problem? We're more than happy to help you out, I apologize for all the inconvenience.
@Davinci_vaporizer , '"Description of issue ( with pic if you can )"' tells customer nothing @
requiring a pic re: protection from abuse ~ First of all ,even if stated correctly ,it implies that a
camera must be available ,or even access to one ~
In all my extensive online returns ,it has never been a requirement to send in multiple pix ( at
all angles ) for protection from mishandling or abuse by tech dept ~
All return packaging was done according to instructions re: USPS return box after bubble
wrapping unit ;unit was received in similar mode except for scaring on both sides of curved
body ~ there was no possibility of charger plug to access painted surfaces w/ all bubble wrap
involved
IMHO ,if company's Quality Control jeopardizes integrity of repair/ unit in any manner ,
it should be up to DaVinci to inspect units upon arrival ,and a detour from reg repair
time if so-called required pix are not included
After donating over $400 ( 2 units ) w/ in 60 days ,a customer should not have to wait w/ baited breath
to see if repair return was done properly ( life is too short )
This customer accepts acknowledgement from company re; said *dispute ~ If company wants
to make restitution ( replacement/ refund ) @ least a show of good faith will go a long way to
restore confidence ~
Psst*... Additionally ,modifying return requirements should state '" mandatory pix"' vs ''pic if you can"'
Again ,thankyou DaVinci for addressing this issue ,and hopefully ,make it right
Sincerely
Silvercloud 358