PB88123 said:
NewSchoolExplorer said:
Stu said:
Both of the coils are supposed to glow, but one alone is supposed to still provide enough heat for use. The question becomes "how much use?". You should contact TV to see if the heater can be warrantied for a partial failure. To be honest, I'm not sure myself. But it stands to reason that a semi-funcioning heater core would provide less heat than a fully funcioning one.
Thanks for the confirmation and I hope to get this resolved as I would enjoy my vape that much more.
I boiled the thermocore today and just put it back together a few minutes ago and notice it wasn't performing like it normally does. I tried new batteries and the same thing happened it was taking 20 seconds to heat up.
I realized I didn't screw the thermocore in far enough. Once I screwed it in until I couldn't twist it any more it then worked perfectly.
Edit: Also, shoot them an e-mail with any questions. It will speed up the process in getting them involved.
I know TV will replace the core if one side has died. I'd be sure it's dead, however, as has just been said there are other ways output can be low. I agree, send them an e-mail to set it up, this is definitely not the place for that. In your place I'd go for a new unit with two coils working, but it's interesting to consider that it's now using half the power, meaning you'll actually get a bit over twice the run time from the batteries (they're going to be more efficient at lower current rates) which might be a good thing if there's enough power to do a reasonable job?
I had occasion to visit the factory earlier this week, so I asked about field failures (a subject of considerable interest a while ago....). I was told they have had four heat core failures, you can be the fifth. In every case, this has been one side only. Repeating that,
there have been zero total failures of cores to date. This is for about four thousand units out there. While not perfect, I think most with even modest experience in such products would agree that's a very good record. There have been (I think) more switch failures, which cause the heat core to look like it totally failed. They're working on understanding what's up there. They have a huge history with the switch, it's used on all their e-cig products with no real issues (or they wouldn't have used it I guess), but lately there have been failures (perhaps because of the higher power levels?). For whatever reason, I'm confident they will sort it out and the switch isn't subject to the 3 month limit like the heat core is.
BTW, they also told me that there was a problem with the way the Revolution heaters were first made. A very subtle assembly issue can lead to undue mechanical stress in the heat cycle (I suspect from expansions and contractions and lead dress?) that was fairly quickly found in some carts (but not it seems in Beta test units). This is the way it happens sometimes with 'hand built stuff'. They responded quickly and think they were able to recall most of them from stocks before shipment. A few got out, some of those failed and have been replaced. Others are working fine and should continue to do so. The manufacturing process has been modified so that they are building all of them the way they don't fail now.
As I said before, having met the guys and 'talked shop' with them I think they very much have their act together. Their Engineering seems very sound and their Business Model is first rate. Everyone there seems passionate about what they do, always a good sign.
BTW, I didn't stop to count them, but I saw close to a hundred units being packaged up for shipment, about a third of them white. White must be more popular than I thought?
OF