How's the heatup time on new LV T1's compared to the 6v T1? Is it much longer?
Yes, it's a little longer, I haven't sat down to figure exactly how much (SV T1 is not a fixed time, as you know....). I'd say something like 5 to 10 seconds longer. My base 'Step 1' time is 20 seconds. The warm up draw (Step 2) might be longer too, meaning I might be crowding the Step 1 some?
I just thought I would detail my first and last experience with Thermovape...
The tracking details stated the item was sent on Tuesday and would arrive that Friday. I went to the post office it wasn't there.
Also note Thermovape is in San Carlos Calif and it needed to be sent to Los Angeles, the same state. On Friday night the tracking details changed now claiming the package was in San Carlos and will be delivered the following Monday. That means that the item never left.
Frankly customer service is everything and its a very good indication of future problems.
Sorry you're not happy.
I think, however, you've maybe got a couple of mistaken assumptions going on? The first part of this ('they told me it shipped and it didn't') we've been trough a lot, here and elsewhere. The software that prints the labels sends you the notice. It assumes there is no delay in packaging and the truck is standing right there waiting I guess you'd say? If it showed in San Carlos, it was at that point in the shippers hands I believe.
I can't agree that "customer service is everything", important as it is in an ideal world you'd never know how good CS was since you'd get a perfectly designed and built product, right? This is not, IMO, bad CS anyway. This is a shipping time you misunderstood based on a computer notice you never checked up on before going down to pick it up. It's an unfortunate artifact of the modern web based world. If you look back over the hundreds of pages on this and other TV forums, even for a few minutes, you'll find story after story of
extraordinarily good CS I believe. Way above and beyond.
I'm sorry you've written the product off, I sincerely believe it's your loss. FWIW I don't think you're going to scare off anyone lurking on this thread with your story.....if that was the goal.
And no, I'm sorry I've noting to recommend as an alternative. IMO it's the top of the heap right now for what it does. THC (now D9) has some interesting coming products that might work for you when the kinks are sorted out. Everything else seems to have problems for many, some of them with true bad CS to match. Good luck.
OF