Ah glad you got word. I need to try a Supreme3 some day... Do you have one
@Stu?
And because someone shared the Zion update over there, figured I might as well paste the Milaana update here since clearly not all outstanding pre orders have shipped just yet (especially the latest ones, that may have even been after wholesale orders too):
"Milaana Update
We apologize for any quality issues that escaped in the first 150 units. If you suffered failures such as the glass coming loose, dead battery or button/bottom gap issues please complete our warranty form above and return the unit to the address shown for a warranty fix. We will be supplying a free mouthpiece to cover our customers shipping cost. In fact, to reassure our customers who ordered units through the month of June we are extending a limited Lifetime Warranty. In addition, any picture of a broken mouthpiece emailed to
rbtvape.service@gmail.com from the email used to place your paypal order (shipped to associated address) will be shipped a free mouthpiece through the month of June... well, because dropping one and watching it break sucks!
The production line has been down for two weeks to address quality issues uncovered with the initial units. Sanding steps have been added to improve the fit between the bottom plate and the body. Quality checks and design changes have been added to ensure no "cold heater" units, proper button alignment, improved battery door fit and finish, improved glue adhesion, improved inlet air filter, and other small cosmetic details. This will add the finishing touches to the Milaana and ensure that the quality is maintained and no repeat issues are suffered in future shipments. We appreciate all the patience with our early customers who have looked past some cosmetic issues on these early units to have a chance at being one of the first to have the RBT heater technology in your hands.
Three wholesale orders have been received and partially fulfilled to enable our retailers to have some initial units on the shelves. We expect to have all our our pre-order sales complete by the week of 7/6 at which point our two online retailers, Planet Vape and Vapor Geeks will be provide our retail sales and customer service to ensure our customers get the attention they deserve. This is a key milestone in that it dovetails with the much improved manufacturing process to ensure a quality product is delivered in a timely manner with excellent customer service and technical support.
We apologize for supplying the early units without instruction and encourage all of the existing users to read our quick manual now posted in the Milaana section
Peace and good vibes,
RBT"
And as long as I am here, this is the manual for anyone who didn't see it on the site:
The lifetime warranty was the surprise I had mentioned earlier, so even more like mflb I guess... there may be more updates to the manual as things progress I imagine, this one was tweeked with my own feedback