Hi all,
I'm sure somebody here can point me in the right direction.
I've owned three SBJs (first two which were misplaced and/or stolen), I'm on my third which I ordered on the 19th of November so less than 2 weeks ago.
I mention that because for the first time in all three units I've owned I had small crack occurrence on the heat intake, which I'm positive is not from any rough handling impact, as I baby the thing - and almost certainly from temperature related issues.
As far as I know that should absolutely qualify it for the warranty on glass-parts, no? That said, in the name of expediency since I'm no longer situated in the US and instead in the Netherlands, I already ordered two replacement intakes as well as a back up mouthpiece-stem just in case.
However, since this fall under warranty I would like to know what my recourse is, what I'm eligible for and who would be best to contact about that?
I've already hit up SBL on their Instagram account via private-message, but not sure if that's the best route.
Thankful for any feedback here!