Reasonable Wait Time For Warranty Service?

[Jack Sprat]

What does everyone here think is a reasonable turnaround time for a faulty higher-end device to be repaired under warranty?

 

[Delta3DStudios]

For a repair? I personally say one month is reasonable for a respectable company (respectable, not "high-end" - even a low-end company can provide respectable customer service).

For the run-of-the mill electronics company, I say 6-8 weeks is average for a repair

 

[FlyingLow]

All depends on your device. Big guys like Storz and Bickel have a real fast turn around, but you have to expect to give the one man shops more time. IMO a month is reasonable.

 

[Jack Sprat]

Thanks. Five weeks in their hands and still not shipped. Was told multiple times that it's ready to ship. Urg. Just wondering if I was being reasonable with the time frame or not. Seems I am.