Jaw
Member
Don't be hyped by the flashy look of the pen and the High times rating. I bought both the Dr. Dabber and the Puffco. I really thought I was going to love the Puffco. But then the battery broke in less than 2 days on the Puffco and the battery also broke on the Dr. Dabber in a few days. When you have to deal with the company, THEN you will know which pen you love. Dr. Dabber has a phone number to call on top of an email address. I was responded to by email and by a phone call in less than a few hours by Dan from Dr. Dabber. Not one excuse was given. He apologized said it was a known issue and they are working out the kinks and it wouldn't be happening again. They would send me out a new one and no need to return the broken one. That was a Thursday. I received a tracking number the next morning by email and received my new battery that Monday!!! Now that customer service was worth every penny I spent on the pen and accessories.
Now in comparison Puffco was emailed 3 times in a week with photos and info detailing the proof of the defect (just like I sent to Dr. Dabber) with no response. Except an automated response with a ticket number. I searched their website for 20 minutes looking for a phone number. WTF?!! There is no number. That can't be possible.... I search the web and the blogs, There is no number to be found. That should've been mine and EVERYONE's clue that this company does not back their product. Nothing says more about ones product than not wanting to hear from your dissatisfied customers. After a week of no real response to the emails I decided to created an account with instagram something I never wanted to do, just so I can post a comment for help. And what do you know they respond within 30mins. How tacky is that?! But do you think I got help from that, no I didn't. They said they would contact me and they did, but it was full of excuses, they wanted me to be more inconvenienced not them for a faulty product and they would not give a refund and I never got a new battery. I bought the product the beginning of Sept. I have many devices... and never had a problem with any company. And yes there has been faulty pieces with a few companies over the years. But all were handled in less than a week. To get additional help and for a faster response to my emails that were taking them 4-8 days to respond and to let others know, they deleted my instagram account 2-3 weeks later telling everyone that I was spam that my acct was created that day and they were removing me. This was a lie and I have proof they lied, cause I have proof when the account was created. This did not sway me I simply created other accts so I could warn others. Giving my email address so people can see the proof of their lies and how they handle costumers.I also have proof of their horrible responses, that no self respecting enthusiast with so many choices out there would tolerate from a company like this. I'm pleased to have responded and swayed a couple of dozen of people away from this product. Now I have passed the torch to my niece and nephew to get the word out. I even wrote the CEO who sent out an email apologizing for late mailing of devices due to their move, with an ending lie of please contact me at this email and you will get a response. I emailed him and several people of his team and not one response to the letter I wrote. This company is NOT respectful of their clientele or their product. Again, nothing will let you know faster that you chose the wrong product when you actually have a problem and need to reach out and deal with a company that doesn't care enough about you being heard that they don't even have a phone number, can and will ignore your emails as well as delete your efforts to reach out to them and fellow enthusiast through the only way to get their attention is blogs. And for those of you that are clearly PR people for their company on blogs stating you had several problems and they were all resolved by email quickly... lucky for you, but I claim "bullsh*t". There is enough info letting people know now that there are plenty of people who are getting screwed by this company. I'm no kid so I just threw my pen out. I have plenty of others and there are more to come in the future, dealing with a dishonest company taking advantage of mostly kids who probably don't care how their being treated or whatever, but for my seriously spending lifestyle I will never by anything from this company ever again, with a phone number or not. On top of the High Five's list or not. No product is MORE important than good customer service. I learned a great lesson when doing my research in the future, I will wait and see how people vocalize their customer service experience when things go wrong. Not all the marketing blogs and the reviews from people who have had it a day or a week and are just happy with their new shiny toy. Oh and no phone number shouldn't been my first line of research. My bad... but I did learn! I'm writing here because this site has been my life savor in the past for much needed and valued info on various products I have bought or was interested in buying. I'm hoping to return the favor. Good luck with your experiences....
Now in comparison Puffco was emailed 3 times in a week with photos and info detailing the proof of the defect (just like I sent to Dr. Dabber) with no response. Except an automated response with a ticket number. I searched their website for 20 minutes looking for a phone number. WTF?!! There is no number. That can't be possible.... I search the web and the blogs, There is no number to be found. That should've been mine and EVERYONE's clue that this company does not back their product. Nothing says more about ones product than not wanting to hear from your dissatisfied customers. After a week of no real response to the emails I decided to created an account with instagram something I never wanted to do, just so I can post a comment for help. And what do you know they respond within 30mins. How tacky is that?! But do you think I got help from that, no I didn't. They said they would contact me and they did, but it was full of excuses, they wanted me to be more inconvenienced not them for a faulty product and they would not give a refund and I never got a new battery. I bought the product the beginning of Sept. I have many devices... and never had a problem with any company. And yes there has been faulty pieces with a few companies over the years. But all were handled in less than a week. To get additional help and for a faster response to my emails that were taking them 4-8 days to respond and to let others know, they deleted my instagram account 2-3 weeks later telling everyone that I was spam that my acct was created that day and they were removing me. This was a lie and I have proof they lied, cause I have proof when the account was created. This did not sway me I simply created other accts so I could warn others. Giving my email address so people can see the proof of their lies and how they handle costumers.I also have proof of their horrible responses, that no self respecting enthusiast with so many choices out there would tolerate from a company like this. I'm pleased to have responded and swayed a couple of dozen of people away from this product. Now I have passed the torch to my niece and nephew to get the word out. I even wrote the CEO who sent out an email apologizing for late mailing of devices due to their move, with an ending lie of please contact me at this email and you will get a response. I emailed him and several people of his team and not one response to the letter I wrote. This company is NOT respectful of their clientele or their product. Again, nothing will let you know faster that you chose the wrong product when you actually have a problem and need to reach out and deal with a company that doesn't care enough about you being heard that they don't even have a phone number, can and will ignore your emails as well as delete your efforts to reach out to them and fellow enthusiast through the only way to get their attention is blogs. And for those of you that are clearly PR people for their company on blogs stating you had several problems and they were all resolved by email quickly... lucky for you, but I claim "bullsh*t". There is enough info letting people know now that there are plenty of people who are getting screwed by this company. I'm no kid so I just threw my pen out. I have plenty of others and there are more to come in the future, dealing with a dishonest company taking advantage of mostly kids who probably don't care how their being treated or whatever, but for my seriously spending lifestyle I will never by anything from this company ever again, with a phone number or not. On top of the High Five's list or not. No product is MORE important than good customer service. I learned a great lesson when doing my research in the future, I will wait and see how people vocalize their customer service experience when things go wrong. Not all the marketing blogs and the reviews from people who have had it a day or a week and are just happy with their new shiny toy. Oh and no phone number shouldn't been my first line of research. My bad... but I did learn! I'm writing here because this site has been my life savor in the past for much needed and valued info on various products I have bought or was interested in buying. I'm hoping to return the favor. Good luck with your experiences....
