The other day my £250 headphones decided to stop working (not charging any more), I bought them more than a year ago and was pretty sure the warranty was over but couldn't find any info about it. After googling it, I found a site that was selling them with a 2 year warranty; I got them from a 3rd party on Amazon but decided to try my luck and contacted the seller I got them from and here's the answer I got:
hello
you can zend it back to amazon
So here I was, kinda desperate (music on the go is a very big deal to me, it keeps me safe from all the crap people talk about for instance but not just), thinking that my investment didn't really pay up and thinking I had to find a new pair...
In a last attempt I decided to try Amazon but the refund/return feature works only for 30 days after receiving an order and I couldn't find anything about warranties... so last option was "Contact us", email, phone or chat. Chat sounded better than the other options and here I was a minute later talking to Kim. One simple sentence to explain the issue and she apologized for not being able to offer a replacement as it was fulfilled by Amazon but sold by a 3rd party and offered me a full refund! She initiated it without even waiting for them to receive the headphones and asked if I was ok with having them collected at no cost. She even complimented me on my work place (since it was in their system) and said she was really looking forward to our next game (sorry mankind, I work in a stupid video game company but I'm not proud of it...).
It was way too good to be true so I double checked with her that I had nothing to pay and that they were taking my word for it and... indeed there was no catch!
I've checked my account and have already received the refund and today I've even received another "refund" of £3.99 for some shipping cost that I never had to pay. I've also kept the battery in case I buy the same pair again (which is now £40 cheaper than it used to be) and have noticed that the manufacturer will release a new version before the end of the month.
So FUCK YEAH!