I would contact the vendor it st to see if they will replace it. If not, contact the manufacture. If it is a legit unit, I have no doubt you will receive a new working replacement.My Pinnacle Pro doesnt work anymore. The lights flash red after heating for about 10 seconds and it switches off. Ive only had it about a month.
Im pretty sure I got it from a legit vendor. What do I do now?
So does this mean you guys have stopped working on a new unit?I am working on a few things I want to let you all in on.
1. Continuing to improve customer service.
2. Fix the website. It's the worst of all the major vape companies. I need to have it providing clear instructions for warranty.
3. Vape insurance for over seas customers. You pay x amount and if you have warranty issues you get a new unit provided from your local vendor. I'm excited by this idea, does anyone know if any other companies currently provide this?
I have some major things in play, all revolving around making the vape of the future. I guess you could say I have my mojo back. We are all 100% committed to making history. Stay tuned.....
Edit: in not sure I explained that insurance thing well, but I'd love some feedback on any other companies doing something similarz thanks
Im not gunna link the post because idk how, but its not hard. If you have a glass lines GPONG take out the glass put it in iso. Same with the bullet. Use a qtip to clean everything else and a brush.
Do you know what went wrong in the PnPro? Any flashing red lights or any flashing lights of any color? Or is it just like a dead battery? The only "mod" I remember ever being done was a upgraded battery done by @MileHighLife. Here is the link →Pinnacle ProWell, my friends PnP finally crapped out on him just a month or 2 after the warranty ended.. So I ended up getting the broken one, which I now have laying in pieces before me
Seems to me that I can fix it and or mod it now; does anyone know of anyone that has done so? I've searched a fair bit, but have come up clean.
No actually, the board and everything works great, one of the heaters wires got jacked up by the edge of the board, and one of the thermocouple/thermostat's wires had a crappy solder joint on the board, shouldn't be too hard.
Continuing to improve customer service? How do I get in on that?
My initial units heater died (VaporBlunt never responded, Massdrop replaced after a few days of even more waiting for a response from the ever elusive firstname.lastname@example.org), now the top has cracked on my new unit and both parties are ignoring me.
I'm in the UK and get charged import taxes when a replacement is sent to me so I'd like to avoid that again. The Massdrop saving is already lost.
Can a new top piece be easily replaced at home? If not refund please.
I used to recommend this vape to friends... hah, silly me.
hi @SavageCore the bb patch you mention, where could I get one of those from? I've read a bit in this thread but I can't see where I can get one .. My vendor is replacing my unit which is great for them to do so,. but it would be nice to av a bb patch on there just incase it goes again.