SmokingElectricity
Well-Known Member
I was trying to sell my Phantom and this is the message i recieved when i woke up this morning.
________________________________________________________________________
You recently listed the following listing:
290509541528 - Phantom Digital Herbal Vaporizer
Your listing has been removed.
Your item was removed because of a request we received from Storz & Bickel GmbH & Co. KG, a member of our Verified Rights Owner Program (VeRO), asking us to remove the item for:
- Item(s) is a counterfeit product which infringes the trademark owner's rights.
For more information on why your item was removed, you should:
- Contact Storz & Bickel GmbH & Co. KG directly at Storz & Bickel GmbH & Co. KG with your questions or concerns.
- Wait 7 days for Storz & Bickel GmbH & Co. KG to reply to you. Although most VeRO participants are willing to respond to polite email, please know that they aren't obligated to reply.
- If after 7 days you haven't received a response from Storz & Bickel GmbH & Co. KG, please contact us by simply replying to this email.
The rights owner or an agent authorized to act on behalf of the rights owner, Storz & Bickel GmbH & Co. KG, notified eBay that this listing violates intellectual property rights. When eBay receives a report of this type of violation, we remove the listing to comply with the law.
It's against the law to sell fake, counterfeit, or pirated products.
Your listing was removed because the item in your listing was reported by the rights owner as a fake or counterfeit through eBay's VeRO Program. Due to this report, please do not attempt to relist, advertise, or offer this item for sale on any eBay site or service around the world.
Here's more information on our policy:
http://pages.ebay.com/help/policies/replica-counterfeit.html
And you can learn more about trademarks here:
http://pages.ebay.com/help/sell/trademark.html
If you have additional questions in regard to contacting the VeRO Member or if you need additional information on how to contact the VeRO Member, you can chat with one of our policy experts.
You can reach them from 6:00AM to 11:00 PM MST. Get started by clicking the link below.
http://contact.ebay.com/ws/eBayISAPI.dll?ContactUsNextGen&Format=1&pid=827
You may need to take a tutorial. If it's required, you may be asked to take it the next time you sell. Once you've completed the tutorial successfully, please review your account status for any other possible concerns. If there are no other issues, you should be able to sell again.
To take the intellectual property tutorial, please visit:
http://pages.ebay.com/help/tutorial/verotutorial/intro.html
Please be aware that any additional violations of this policy may result in the suspension of your account. We understand that you may be concerned about this situation.
We encourage you to contact Storz & Bickel GmbH & Co. KG directly if you have any questions.
You can send an email to: info@storz-bickel.com
For more information on how eBay protects Intellectual Property, or for additional information if you believe that your listing has been removed as a result of an error or misidentification, please visit the following Help page:
http://pages.ebay.com/help/policies/programs-vero-ov.html
For more information on why eBay may remove a listing, please visit:
http://pages.ebay.com/help/sell/questions/listing-ended.html
Please be assured that your listings have not been targeted in any way. We review all listings that are reported to us by eBay members or Verified Rights Owner (VeRO) program participants.
Thank you for your understanding.
Sincerely,
eBay Trust & Safety team
________________________________________________________________________
You recently listed the following listing:
290509541528 - Phantom Digital Herbal Vaporizer
Your listing has been removed.
Your item was removed because of a request we received from Storz & Bickel GmbH & Co. KG, a member of our Verified Rights Owner Program (VeRO), asking us to remove the item for:
- Item(s) is a counterfeit product which infringes the trademark owner's rights.
For more information on why your item was removed, you should:
- Contact Storz & Bickel GmbH & Co. KG directly at Storz & Bickel GmbH & Co. KG with your questions or concerns.
- Wait 7 days for Storz & Bickel GmbH & Co. KG to reply to you. Although most VeRO participants are willing to respond to polite email, please know that they aren't obligated to reply.
- If after 7 days you haven't received a response from Storz & Bickel GmbH & Co. KG, please contact us by simply replying to this email.
The rights owner or an agent authorized to act on behalf of the rights owner, Storz & Bickel GmbH & Co. KG, notified eBay that this listing violates intellectual property rights. When eBay receives a report of this type of violation, we remove the listing to comply with the law.
It's against the law to sell fake, counterfeit, or pirated products.
Your listing was removed because the item in your listing was reported by the rights owner as a fake or counterfeit through eBay's VeRO Program. Due to this report, please do not attempt to relist, advertise, or offer this item for sale on any eBay site or service around the world.
Here's more information on our policy:
http://pages.ebay.com/help/policies/replica-counterfeit.html
And you can learn more about trademarks here:
http://pages.ebay.com/help/sell/trademark.html
If you have additional questions in regard to contacting the VeRO Member or if you need additional information on how to contact the VeRO Member, you can chat with one of our policy experts.
You can reach them from 6:00AM to 11:00 PM MST. Get started by clicking the link below.
http://contact.ebay.com/ws/eBayISAPI.dll?ContactUsNextGen&Format=1&pid=827
You may need to take a tutorial. If it's required, you may be asked to take it the next time you sell. Once you've completed the tutorial successfully, please review your account status for any other possible concerns. If there are no other issues, you should be able to sell again.
To take the intellectual property tutorial, please visit:
http://pages.ebay.com/help/tutorial/verotutorial/intro.html
Please be aware that any additional violations of this policy may result in the suspension of your account. We understand that you may be concerned about this situation.
We encourage you to contact Storz & Bickel GmbH & Co. KG directly if you have any questions.
You can send an email to: info@storz-bickel.com
For more information on how eBay protects Intellectual Property, or for additional information if you believe that your listing has been removed as a result of an error or misidentification, please visit the following Help page:
http://pages.ebay.com/help/policies/programs-vero-ov.html
For more information on why eBay may remove a listing, please visit:
http://pages.ebay.com/help/sell/questions/listing-ended.html
Please be assured that your listings have not been targeted in any way. We review all listings that are reported to us by eBay members or Verified Rights Owner (VeRO) program participants.
Thank you for your understanding.
Sincerely,
eBay Trust & Safety team