Hello, I've been following this thread for a while and have been the owner of a Pax for about three weeks now.
I began my experience, like seemingly many here, with a few issues. With trial and effort most were resolved, and after contacting Ploom's customer support, two free mouthpieces were sent to me to replace a faulty mouthpiece, my final issue.
The new piece just arrived in the mail today, and after a thorough cleaning of the Pax, it is a pleasure to enjoy at its fullest.
It gets me exceptionally medicated, and it is incredibly portable and convenient. My friends friends that have tried it have loved it, and a few have already reported back to me that they tried, but it was sold out. I also just want to mention that the vapor clouds on the highest heat are formidable. I have an Arizer Q4 that I have been using for years, and have partaken in many smoking/vaping devices. I can't say I would choose to hit the Pax over a Volcano, or a 700$ bong, but the Pax is incredible for what is, and I believe with proper care, and such an excellent warranty, it will last for years of smoking.
Some final points;
The customer service was fantastic.
I prefer to tightly pack a full bowl - what I usually do is carry ground up herb in a square vial, and tap it into the chamber. I use my pinky to push it down, which fits perfectly. I see no tool as being necessary.
I do cough like mad with this. I cough like crazy with the Arizer as well. I don't know why, I almost exclusively vape, and yet it makes me cough so hard! Far more than when I smoke. I would love to hear some insight into this.
I have used this device about 5 times a day, and cleaning wise, every 3 days with iso and about 15 minutes cleaning time keeps things running well for me. I suppose this is a bit inconvenient, but it's not so bad, and at least right now it's sort of like taking care of something I'm proud of, like examining a dank nugget.
Usually, I start the device at high. I get thick, full hits, for quite a while with a fully packed bowl. I neither find the taste of the vapor offensive, nor pleasurable.
When I need to clear the chamber out, a simple tap suffices, and it is ready to start again.
My battery seems to accommodate six or seven sessions. These I have not timed, but they are with fully packed bowls exclusively. I would imagine the functional time to be around one hour, and the charging time the same.
The Pax is an incredible device that has my complete recommendation. I appreciate the posters on this forum and the knowledge contained here, many thanks.