I am a long time omicron customer. I bought many of the original omicron vapes and upgraded faithfully each time a better version came out. After buying and going thru at least 100 oil cartridges, I upgraded to the Hercules Oil Cartridge. It is touchy, but when you know how to use it, it works great. I busted a part on my herc. So I called to order a new part. I was told that they would have to take apart a brand new unit to supply that part to me (why tell me that?) and that it would cost $35. This is a part that probably has a manufacturing cost of $1 or less. But I needed it, so I placed the order.
Here is why I am no longer a w9tech customer or a fan.
1. w9tech sold me a part for my herc.
2. Charged 10X what it should cost.
3. Billed my credit card.
4. Forgot about me for 2 weeks.
5. Ignored an email I sent asking where my part was.
6. When I called, I was told my part would be sent.
7. Then I get an email that says the part is no longer available and I will be refunded.
8. So much for lifetime support.