I sent my pics in as a support ticket. I'm sure you can see the photos I attached to my support ticket.
The KISS titanium cart that doesn't work looks fine but it doesn't work at all. It won't heat up and it just makes my pen flash blue when connected.
The other cartridge I got with my order works but it only heats 1/2 of the cart because the coils are only on half of the atomizer. Visually it is obvious because I can see the other cartridge's coils that are even and more symmetrical.
At the very least, I'm hoping support replaces the one that is a complete dud. It would be nice to have both replaced because I won't be using either of these titanium KISS cartridges.