Roger D
Vapor Wizard
Oh wow, that is really troubling. Now I'm super bummed out…They haven't responded to you in a month? I gotta say. I bought it from them because they are US based and are a "trusted friend" of FuckCombustion, as shown on the bottom of every page here. A month to hear back from customer service…wow…that's crazy…how can they possibly be considered a friend of FC?
A little bit of aesthetic damage is not the end of the world, but a wonky button and paint on the locking threads that are essentially in the air path is sooooo not acceptable for a vape that costs over $500 and has all the marketing hype of being "the most advanced" "the cleanest air path" etc... I'm not sure what to do, but if they don't respond to me within a few days I might consider getting my credit card company involved.
Give them a call, if you don't want to keep this one, if it's not up to the standard it should be replaced. Maybe you got one of thoses units from a bad batch. My first unit have a very a little patch of discoloration on the top but it's barely noticeable and my second is perfect all the way up.