Massdrop Sales

[equatorgringo]

I understand what you're saying but it's a stretch to say I was a "satisfied" customer. I actually did contact Massdrop support over the joint in mine and wasn't offered a replacement. I was given a choice between refund or SOL. I went with SOL since I actually wanted the piece and already had reducers out the wazoo.

Oh yeah I definitely didn't mean to say you were satisfied...shit not many of us were, I really don't like my frit at all, the thing is all airy chug! I just meant that to Simba you were a "satisfied" customer in that you weren't in the same shoes as others like deadshort. I too am SOL and hope to sell the thing locally as soon as I have a new piece.

 

[Sinclue]

All I can say is that I hope Simba, Massdrop, and we as consumers all learned something from this experience. Simba should have learned to be much more on the spot when it comes to quality control. Massdrop should learn that from time to time vendors are going to screw up and they (Massdrop) need to take care of the situation. We as consumers should learn that not everyone is striving to put out the best possible product they can and that perhaps sometimes spending a bit more on an item you can see with your own eyes and feel with your own hands is the better option.

I've learned that I will most likely not be using Massdrop again unless I am weakened by one of their offerings and that this replacement is the only piece of Simba glass I will ever own.

Granted the whole Simba thing was a fiasco, but I think you may be unnecessarily harsh with MassDrop. I've obtained several quality products through their offerings. Currently a Solo and a MFLB are amongst their offerings. Items many would argue are quality products with established followings and reputations. MD is simply the middle man in the process. Seems like lots of places are no longer dealing with warranty issues for the warranted products they sell. How often do you get a box with the notice that reads something like "If you have a problem don't contact the store where you bought it, but deal with the manufacturer directly." Warranties are, after all, generally offered by the manufacturer who may or may not also be the seller.

 

[Deadshort480]

Granted the whole Simba thing was a fiasco, but I think you may be unnecessarily harsh with MassDrop. I've obtained several quality products through their offerings. Currently a Solo and a MFLB are amongst their offerings. Items many would argue are quality products with established followings and reputations. MD is simply the middle man in the process. Seems like lots of places are no longer dealing with warranty issues for the warranted products they sell. How often do you get a box with the notice that reads something like "If you have a problem don't contact the store where you bought it, but deal with the manufacturer directly." Warranties are, after all, generally offered by the manufacturer who may or may not also be the seller.

I don't think I am being unnecessarily anything. I bought this product through Massdrop. If I go to Best Buy, purchase a Sony television, and it turns out to be broken, Best Buy doesn't say "Take it up with Sony", they take care of it. If I go into Foot Locker and they sell me a pair of New Balances and one sneaker is three sizes smaller than the other, Foot Locker takes care of the problem. Foot Locker doesn't tell me to email New Balance and fix it myself. I purchased this product through Massdrop and they should have handled the issues. There are still people who can't get in touch with Simba and Massdrop personnel doesn't seem to care. Not exactly stellar service, if you ask me.

You have been satisfied with Massdrop's service and that is great, but others have not and I see no reason to rush to their defense after a majorly fucked up drop like this.

Can I get an example of this warranty wording you are speaking of? I've never taken notice of a warranty that states to deal directly with the manufacturer and not the place of purchase.

 

[dannkk]

I don't think I am being unnecessarily anything. I bought this product through Massdrop. If I go to Best Buy, purchase a Sony television, and it turns out to be broken, Best Buy doesn't say "Take it up with Sony", they take care of it. If I go into Foot Locker and they sell me a pair of New Balances and one sneaker is three sizes smaller than the other, Foot Locker takes care of the problem. Foot Locker doesn't tell me to email New Balance and fix it myself. I purchased this product through Massdrop and they should have handled the issues. There are still people who can't get in touch with Simba and Massdrop personnel doesn't seem to care. Not exactly stellar service, if you ask me.

You have been satisfied with Massdrop's service and that is great, but others have not and I see no reason to rush to their defense after a majorly fucked up drop like this.

Can I get an example of this warranty wording you are speaking of? I've never taken notice of a warranty that states to deal directly with the manufacturer and not the place of purchase.

So, you want them to provide you with retail customer service at a wholesale price? Those places you mention all charge huge markups. Of course best buy will replace your broken HDMI cord. They payed 5 dollars for it and charged you 50.

When you're dealing with Massdrop, you're not really dealing with massdrop. They're just facilitating a wholesale order. They can do their best to make sure the people they're dealing with are reputable, but stuff like the Simba issue is going to pop up. I'd suggest researching the company Massdrop is trying to order from before placing any order. In a few minutes I found posts about Simba being a renamed Chinese glass company. True or not, I'm sure some one has gotten some shady glass from them for that rumor to start.

Stick to stuff you know. Like Roor, Magic Flight, Arizer, etc. You see their products everywhere, and you wouldn't if the retailers had a bunch of problems dealing with them.

 

[Deadshort480]

What I really wanted was some accountability, but I should have known I was expecting too much. In this day and age of pass the blame, wasn't my fault, not a big deal, and oh well, I should have expected excuses and shoulder shrugging from Simba and Massdrop instead of someone actually taking on some responsibility. At least Simba did the right thing and got my replacement to me. I believe everyone is still waiting on Massdrop for their Ti nails.

As I said, I'm done with Massdrop unless they offer something I just can't find anywhere else. I don't need convincing to continue using or to abandon the site.

 

[dannkk]

What I really wanted was some accountability, but I should have known I was expecting too much. In this day and age of pass the blame, wasn't my fault, not a big deal, and oh well, I should have expected excuses and shoulder shrugging from Simba and Massdrop instead of someone actually taking on some responsibility. At least Simba did the right thing and got my replacement to me. I believe everyone is still waiting on Massdrop for their Ti nails.

As I said, I'm done with Massdrop unless they offer something I just can't find anywhere else. I don't need convincing to continue using or to abandon the site.

Not trying to convince you of anything. Just saying...you don't get something for nothing. If you want top notch customer service, go to a good head shop. They'll take care of the defective pieces for you and you'll never see one. They'll place wholesale orders and wait on them. They'll deal with the glass company for you. You'll just have to pay them to do it.

I only said something because people had a lot of problems in the Leviathan thread, and it was because they didn't understand what they were doing. Leviathan didn't hire 3 people to answer emails and phone calls and make sure everything got shipped out on time. If they had, it wouldn't have been the deal it was at first. Same thing here. The reason things are so cheap is precisely because there isn't great customer service. Buy something at Best Buy and that's what you pay for. Customer service, the salesmen, the janitor, the manager. You don't pay for any of that with massdrop, so you get a 200 dollar piece for 90 bucks, but also may have to deal directly with the manufacturer if you have any issues.

 

[equatorgringo]

I don't know, I don't remember reading anywhere on MassDrop's website that says "FYI YOU GET WHAT YOU PAY FOR". Just because an item is discounted doesn't mean that customer service or QC goes out the window. I thought the whole point of MassDrop was to bring large groups of people together to get a good price on a product we all normally see at a higher price point? I didn't realize that it was at the cost of sacrificing all other things that go along with the experience of shopping online.

 

[SSVUN~YAH]

For some reason people defend Massdrop too much. They have deceptive advertising, false information, terrible shipping ETA's, and if you say something bad about them you get shot down. Most of the time you can find the same product on eBay for a similar if not cheaper deal. The only products I think we're good deals through MD is the Roor recycler, MFLB W PA & Firewood vape. Just my experience with my PnP purchase and being fooled by the Simba ads, luckily that ticked me off enough not to purchase!

 

[2 Paces]

I'm curious to see how the Santa Cruz Shredder goes. Both times I have used Massdrop it was for grinders. I haven't done any fragile items like glass.

The other time I used Massdrop was for the Magic Flight finishing grinder. That one took two months to get. I didn't mind much because I wasn't in a rush. The $24 price tag was what finally convinced me to get one, and now that I have it, I love it.

I'm hoping the shipping time will be quicker on the SCS (they estimate 10 days until shipping), but I'm pretty much in the same boat again. I'm not in a rush, and the $61 price tag was what finally convinced me to buy one (it was $80 on eBay).

So for me Massdrop is for the times that they have a price that can't be beat elsewhere, on an item that isn't easily broken, that I don't need quickly

 

[Sinclue]

 

[mrboote]

So, you want them to provide you with retail customer service at a wholesale price? Those places you mention all charge huge markups. Of course best buy will replace your broken HDMI cord. They payed 5 dollars for it and charged you 50.

When you're dealing with Massdrop, you're not really dealing with massdrop. They're just facilitating a wholesale order. They can do their best to make sure the people they're dealing with are reputable, but stuff like the Simba issue is going to pop up. I'd suggest researching the company Massdrop is trying to order from before placing any order. In a few minutes I found posts about Simba being a renamed Chinese glass company. True or not, I'm sure some one has gotten some shady glass from them for that rumor to start.

Stick to stuff you know. Like Roor, Magic Flight, Arizer, etc. You see their products everywhere, and you wouldn't if the retailers had a bunch of problems dealing with them.

To quote from massdrop's Terms of Service:

In the event that the product purchased experiences defect or failure which otherwise would be covered by the product’s manufacturer warranty, please contact Massdrop via support@massdrop.com with a description of your problem along with your Massdrop Order ID.

Massdrop will request for the product to be sent back to a specified return address (which will be provided to you via email). Upon receipt of the defective product, Massdrop will make every effort possible to ensure your satisfaction by shipping you a replacement product. Massdrop will pay for all shipping costs related to warranty service. Massdrop also reserves the right to refund the purchase price as its exclusive warranty remedy.

Dunno, that is sort of unambiguous. I would expect them to honor it.

FWIW, it looks like a MD staffer will be commenting on the "simba situation" today or tomorrow.
https://www.massdrop.com/buy/simba-water-pipes?s=simba

 

[equatorgringo]

^This is good...let's see what they come up with. The fact that they are "addressing" it is at least some good news to begin with.

 

[FlyingLow]

Good to hear they are not turning a blind eye.

As a potential customer who just found their site after coming on FC, I am curious how they handle all the complaints before I make any orders.

 

[equatorgringo]

From "Mark" on Simba Massdrop Discussion:

I'm still sorting a few things out, I can tell you right now- at the very least, I'm going to be issuing a $10 credit to everyone who participated in the Simba drops due to the headache/confusion and difficulties relating to the product. This isn't a complete solution, it's a starting point. We will make sure we make this right for everyone.

$10 covers my shipping cost (less than 10% "refund" after total cost). It isn't much but it is definitely something. Think we all thought it was just going to be left in the air and that was it...good to see something at least SOMETHING happening. And to those who thought we were all just whiners? Is "credit" $ or store credit? If it is just store credit then it is kinda MEH.

 

[Herr_Dampf]

Especially when you compare it to the way the last SpaceCase Titanium disaster got handled:

Page 4, first post
https://www.massdrop.com/buy/spacecase-titanum-large

It's clear that everyone was sent silver grinders instead of the titanium ones that you ordered. We apologize profusely for the error, as I explained in a previous comment, our distributor sent us the wrong ones, and our warehouse people didn't know the difference and went ahead and shipped them out to everyone.

The Titanium grinders (discounted) are worth about $10 more than the silver ones (I'm comparing wholesale, not retail pricing). So, you've all received A) a product worth less than what you paid for, B) a product that is not what you desired to purchase.

To rectify this situation, I'm able to offer you the following two options:

A) Keep the silver grinder, it gets the job done, and we'll refund $30 to your credit card/paypal account.

B) Keep the silver grinder, it's alright- but not what you wanted, and we'll also ship you a Titanium grinder once we get them from the distributor (my guess is we'll get them in the next 2-3 weeks - keep in mind the next 5 days are completely shot due to thanksgiving).

C) I don't want the silver, or a replacement Titanium grinder, I just want my money back - I hope you don't feel this way, but if you do, let us know and we'll give you a prepaid return label, you can return your silver grinder and we'll refund your credit card/paypal account for the full purchase amount.

 

[equatorgringo]

I'd go for that 3rd option in all reality if they applied it to the Simba fail sale, even though my cost to ship it back to the states to then ship to them would be at least $15 on my end easy.

 

[FlyingLow]

Squeaky wheel gets the grease.

 

[charliedontsurf]

Boo on Simba for having chunks of loose glass in ANY piece they would dare sell, let alone something so expensive. If we had one perceptive member notice and photograph it, how many less savvy people just used theirs unknowingly only to inhale some tasty glass dust? Not to shit on a company but I find this to be insultingly irresponsible. If this were a more proper industry that saw actual regulation there could be a lawsuit - for example, metal shavings leftover in an ecigarette component.

I personally rinse everything I make in a soap and salt bath to make sure that there is no chance of anything like this ever happening to me or anyone I would pass my glass onto. I also never work with frit generally because I fear issues like this.

Has anyone ever heard of an issue like this on the DG frit pieces? I'd hope they'd have their fritted discs down to a science.

 

[Dangus]

Regarding the Simba massdrop, I asked for an update on the Ti nails and got a pretty prompt response:

Ti nails have been shipped to our warehouse, they are from Santa Cruz Shredder, we didn't want to skimp on the nails and give you something that costs $10 from a no-name brand. They will go out on Monday. Also, FYI, we never intended to include the Ti nails, it was a really bad typo as they are always sold separately. We appreciate your patience and patronage.

Thanks,

Andy

Considering the cheapest SCS nail is ~$65, I say that they are going above and beyond what I expected. Not sure about the typo comment as it's in a few places in the description, but glad they are stepping up.

 

[Deadshort480]

Regarding the Simba massdrop, I asked for an update on the Ti nails and got a pretty prompt response:



Considering the cheapest SCS nail is ~$65, I say that they are going above and beyond what I expected. Not sure about the typo comment as it's in a few places in the description, but glad they are stepping up.

A typo in like three different places in the description? Really? Once again, just paying attention to detail would have remedied all of this.

 

[equatorgringo]

Ahh the cost of typos! 14mm, TI nail included etc...yikes.

 

[Sinclue]

Stealth Ascent on MD now: https://www.massdrop.com/buy/ascent-vaporizer

~

 

[FlyingLow]

Does it hit as well as a Lotus?
I could use a more stealthy portable.

 

[Baked55]

Found it to be quite different then the lotus. Lotus is for faster sessions with bigger clouds. While the ascent is more stealthy and a slow sipper with 15-20 min long sessions with less clouds. Both will get you medicated and I find they compliment each other well.

 

[FlyingLow]

Good to know... I may pull the trigger before the weekend is up; I need to see how I make it through the 420 sales first