MadHeaters Shipping Thread

[Mannyusa]

Delivered 8 days after tracking went out. That includes Sunday and Memorial Day when it didn't move at all. UK to NY and clearing customs was very quick. No signature required. No bills or paperwork, just the box. DPD > Asendia > UPS MI > USPS

Right on I hope to have mine this week then!

 

[Fearless Disaster]

i have to say i have noticed a lot of chaos in international shipping lately. i have had 2 packages from france sitting in transit status for like a week and they magically appeared yesterday and today. i got an update on my tempest 2 and its says 14 days from now though its already in the usa. i bet it shows up randomly next week without notice too. Bless the USPS, seems they are so strapped just delivering everything that maybe there's no time for some of the admin stuff

 

[ChasinTerps]

Mine was shipped on 19th, tracking stalled somewhere in Germany since the 22nd and no reply from MH, not looking good at all, not thrilled with lack of reply.

I had this long response time by mh once too, but it was my fault. I kept replying to the same mail feed before i got an answer and this led to my conversation always go on top of mh inbox.
Since they answer bottom up obviously, i tricked myself with that.
May that be the case in your situation as well?

Did you try to contact the carrier? This helped in an equal situation. (In germany bzw too)

 

[tashian]

I had this long response time by mh once too, but it was my fault. I kept replying to the same mail feed before i got an answer and this led to my conversation always go on top of mh inbox.
Since they answer bottom up obviously, i tricked myself with that.
May that be the case in your situation as well?

Did you try to contact the carrier? This helped in an equal situation. (In germany bzw too)

Yes, no reply from DPD.

 

[ChasinTerps]

Yes, no reply from DPD.

I just reached them via phone. After fighting with the bots

 

[mr.blue]

Has anyone else experienced the package being marked as delivered but not receiving it? UPS & UPS MI marks it as delivered (via a few of the alternate tracking numbers), but USPS number says awaiting package.

 

[jaanky]

Has anyone else experienced the package being marked as delivered but not receiving it? UPS & UPS MI marks it as delivered (via a few of the alternate tracking numbers), but USPS number says awaiting package.

UPS is delivering to USPS, so maybe that means it was delivered to USPS and they haven't scanned it yet. USPS is the one bringing it to you, and if they have a backlog that would explain the delay.

Edit: just looked at my UPS link and it did update when USPS delivered it :/

 

[jay87]

Mine's been sitting in NJ for the past few days, still no usps tracking update, but I just got a notification from DPD -> Asendia -> UPS tracking that it moved on to OH so it seems it made it thru and is on the way

 

[mr.blue]

Yeah, once UPS handed it off last night it was normal USPS tracking. USPS brought it the very next day.

Once it was handed over to USPS from UPS MI, did UPS MI mark it as delivered? Wondering if it’s just with USPS and they will take care of it or if I need to start looking into where exactly UPS MI delivered it to

 

[Onedig]

DPD says my package cleared customs 5-26 and has been sitting at ibc New York since then. Both UPS MI and USPS have no information about my package. Just sitting.
P980X

 

[jay87]

Update: Just got my Tempest 2 delivered today.

All the tracking #'s still say it's not delivered, I never got a usps tracking update, but the Tempest 2 is now in hand so there is hope!

 

[jaanky]

Once it was handed over to USPS from UPS MI, did UPS MI mark it as delivered? Wondering if it’s just with USPS and they will take care of it or if I need to start looking into where exactly UPS MI delivered it to

“Shipment Received, Package Acceptance Pending” is what I saw. How long has yours been in transit?

 

[This Mortal Meatsack]

P99** shipped 5/24, touched down in New York on 5/28, and is now out for delivery in Washington state this morning. Not a bad turnaround at all. I’m unfortunately prepared to have it sent back to MadHeaters if any sort of fee is to be collected, but it seems unlikely at this point given other people here not experiencing that issue.

Edit: Being delivered by USPS of course. I fee like I am taking crazy pills when reading about how much confusion there is about the UPS vs. USPS delivery. It’s the same thing as any MadHeaters order delivered to the US in the past. Some of ya really gotta up your critical thinking skills

 

[n3hemiah]

1029x - no notification today. IIRC Brenyo said there were QC issues with a particular part, and that if there's no shipping email by today, it's bc the part needs replacing with a goal ship date of 6/8. Looks like I'm in that group.

I'm strangely relieved knowing my T2 is getting expert inspection and service

I continue to and will close this tab for now - see you all next week!

 

[VapinBassist]

1029x - no notification today. IIRC Brenyo said there were QC issues with a particular part, and that if there's no shipping email by today, it's bc the part needs replacing with a goal ship date of 6/8. Looks like I'm in that group.

I'm strangely relieved knowing my T2 is getting expert inspection and service

I continue to and will close this tab for now - see you all next week!

Same boat, man. Sucks, but trying to maintain my zen too!!

 

[SmokeySimon]

1027X: No notification received today either. I suppose we'll have to wait until next Monday and hope that the new stock arrives without any quality control issues. I hope the extra goodies are worth the wait forgot to add rubis in my order.

 

[vaporo]

now that ive received mine, i decided to recap my shipping experience in case it helps anyone else.
5/22: Shipped from the UK to GA, USA
5/23: Handed to UK airline
5/28: Arrived in NY Customs
5/29: Cleared Customs
5/30: Arrived at Bensenville, IL USPS Facility
5/31: Arrived at Atlanta, GA UPS Facility (UPS Mail Innovations Expedited)
6/2: Delivered by USPS

-No tracking updates on any of the websites (DPD, Asendia, UPS, USPS) after 5/31. Even after delivery. Nothing says it was delivered but a USPS package showed up on my doorstep this evening.

So, since I saw that above with someone else too, I advise to check your mail at least twice a day, regardless of the tracking, especially if you see that its in your city.

Also, again, UPS Mail Innovations is a service partner that USPS also uses. What usually happens is that UPS will do most of the transit until it hits your city. Its then handed off to your local post office for USPS to deliver. However, due to all the extra tracking numbers associated, I do believe the tracking isn’t the best. Hence why we are seeing deliveries with no updates.

Lastly, to disagree with recent comments, this delivery did not mimic past MH orders. This is probably my 4th delivery from MH directly and I’ve never seen it go through UPS MI before. Usually its DPD UK -> USPS.

Thats all, hope this helps someone.