BaroneBarra
Well-Known Member
@HealthyRips.com: what about European distribution for the Edge?
Healthy Rips FURY EDGE
- Thread starter John Coaltrain
- Start date
@BaroneBarra, I already asked 2 weeks ago. Even on Reddit.... Vaposhop the official HR EU distributor told me that they are not sure they will be selling the Edge.
HR are gave me the worst answer possible: none, just ignoring the question instead of send me (at least) to hell or similar places....
HR are gave me the worst answer possible: none, just ignoring the question instead of send me (at least) to hell or similar places....
OF
Well-Known Member
Why the anger at HR? If Vapeshop is their official dealer I bet there's a contract that backs that up? The decision not to carry EDGE is most likely theirs, not HRs. HR would most likely like to sell more units don't you think?
I suspect the profit is small, low cost is a goal with HR. And the problems with importing them adds to that. The customer is only willing to pay so much......it's how Capitalism works. If folks in the EU would support higher sale prices (increase profit for Vapeshop) I think we all know what their answer to 'when are you going to offer them for sale here?' would be. They aren't stupid or viscous you know. They're in the business to make money selling things.......
If indeed Vapeshop doesn't have an exclusive deal with HR blocking others from the market, I bet HR would be happy to work with you to sell them, that too is how Capitalism works. But I'm thinking HR's hands are tied in the matter. Your problem, I think, is with Vapeshop.
You can buy directly and have it shipped to you, right?
Regards.
OF
@OF...the origin of my (slight) anger with HR is coming from my frustration about HR absolute silence... Any answer from their side is better than no answer. Put yourself in the customer shoes and check how it feels to be ignored.
If they would at least answer that the Edge will not reach the EU anywhere soon then EU citizens will at
know it and will be set on this matter. I would prefer to give an extra Euro to a shop rather paying the VAT and customs fees to the authorities.... Since when ignoring questions from customers helped anyone making more money?
I was so excited about this new vape (looking for my first) and now I am left in the dark by HR. Vaposhop answered at least...
At the end it just a vape... Nothing important right?..
Regards,
K
If they would at least answer that the Edge will not reach the EU anywhere soon then EU citizens will at
know it and will be set on this matter. I would prefer to give an extra Euro to a shop rather paying the VAT and customs fees to the authorities.... Since when ignoring questions from customers helped anyone making more money?
I was so excited about this new vape (looking for my first) and now I am left in the dark by HR. Vaposhop answered at least...
At the end it just a vape... Nothing important right?..
Regards,
K
OF
Well-Known Member
I get it, but don't think you understand my point that the answer might not be theirs to give? Just guessing, but I've been involved with similar situations so it's perhaps an 'educated guess'? It might be nice to have said, 'contact our EU dealer.....' but can understand why that might not happen. HR has (an IMO well earned) reputation for CS, part of why you want to buy their products?
Again, it seems that Vapeshop is the one holding up the sales there? HR would be out of line to infringe on that I think.
Cheapest international shipping charge I have paid for an item from the US was from HR...by a fair bit.
Yes, they have the reputation for keeping shipping as low as possible (saving the customer more money) but IMO that doesn't matter as much in the EU as 'down under'. Nobody can really blame them for wanting the lowest possible price.
Like when I order VapMan from the maker, the buy decision is mine to make. Like there, I think the decision to 'pay the freight' is part of the decision to buy?
Regards to all.
OF
The VAT (21%) would cost another 34.4 usd so almost 200 usd TCO. If the value of the goods exceed 150 eur (if i take the 3D Stem or another accessory) then another 15% for customs fees. For the edge + stem i would pay (149+20+15) *(0.21+0.15). So 67 usd on top for something costing 184 usd shipping included...
OF
Well-Known Member
Understood, but that's not HR's fault either? I'm sure they don't like or support VATs It works both ways, some stuff 'from overseas' costs a lot to get here. VAT has to be paid sometime, Vapestore has to try to offset that with a further discounted price from HR?
Seems like you could save a bunch of money by understanding the VAT and buying the stem and other stuff separately? Again, your call.
As I said 'nobody can blame you for wanting lower prices', then again you're the guys failing to vote the greedy tax happy 'leaders' out of office? That's the way that system is supposed to work........ Likewise, nobody can really blame them for wanting more money to buy free stuff to buy votes? That system works that way? The game is rigged.
"Easiest money in the world to spend is somebody else's."
OF
Hi @BaroneBarra and @Kurly, We sincerely apologize if you feel that we have not answered you on social forums - we do try to keep up. We have been extremely busy with retail orders, wholesale orders, and answering clients who have contacted us directly - especially with our new FURY EDGE release. @OF is correct, one of our main goals is to keep our prices low. International wholesaler/re-sellers have to consider all of the VAT, shipping, and other import fees as well as they decide whether to make a purchase or not. Unfortunately, we cannot make that decision for them. One option is to raise our retail prices, but that is something we would prefer to avoid. If you have any other questions, please email us: healthyrips@gmail.com
All the Best!
Healthy Rips Team
https://www.healthyrips.com
All the Best!
Healthy Rips Team
https://www.healthyrips.com
Sorry for the back-to-back posts. But we wanted to let you all know that the blue gasket (O-ring) in our FURY 2 is identical to the blue gasket (O-ring) in our FURY EDGE. However, we use a stamped stainless steel screen in our FURY 2 vs the regular screen in our FURY EDGE. If you prefer the rigid stamped stainless steel screen in our FURY 2, you can buy them for your FURY EDGE: FURY 2 O-ring & Screen Sets
Have a great evening!
Healthy Rips Team
https://www.healthyrips.com
Moses Baca
Colorado State Reformatory #8755
Speaking of the blue silicon, what was the outcome in regards to the stain inside the silicon,
This does not look that good.
I'm curious about this, too. The rubber gasket on my F2 is also very stained.
sickmanfraud
Well-Known Member
Cheapest international shipping charge I have paid for an item from the US was from HR...by a fair bit.
@mistvaporizer charges $15 for international shipping!
OF
Well-Known Member
Speaking of the blue silicon, what was the outcome in regards to the stain inside the silicon,
This does not look that good.
Venturing a guess here, both these cases are the product of routinely soaking the part in a solvent (no doubt ISO?)?
Such materials are permeable. That is, they are not a solid barrier to liquids and gasses like say glass would be. You can build a dam from dirt, create a lake or pond, but some water will leak through as opposed to concrete.
The ironic thing is cases like this are often self induced (or at least made worse), like routine soaking to 'get it clean'? Think about it, solvent slowly penetrates dissolving junk as it goes so it becomes more contaminated as it goes in. Then, since there's no other way out, it slowly evaporates/creeps back out leaving the dissolved junk behind. Adding to what was already there. Even deeper than before.
Wiping the surface avoids most of this, but with increased effort over soaking.
Washing is different, of course, but I 'smell' solvents here. Aside from not soaking routine replacement seems the best advice if this offends the owner?
Again, just a guess on my part. But is soaking in solvent involved?
Regards to all,
OF
John Coaltrain
Well-Known Member
The seals of my 2 year old Fury 2 still look brand new. I clean them after each use (!) by soaking in iso – sometimes overnight – then rinsing with water. The seals on my Fierce (even older than my Fury 2) look the same. Needless to say the seals on two month old my Fury Edge still look brand new as well.
Moses Baca
Colorado State Reformatory #8755
Thanks for the replies. I’d still like to hear from HR. They didn’t comment on this last time it was brought up.
OF
Well-Known Member
Understood.
I think (again, a guess) I might know why that might be. It's not easy to tell an upset customer the problem might be self inflicted? For (too) many years I worked Customer Service. One of the toughest 'jobs' is to try to explain such things to the upset customer (who's 'always right'.....). I hope you understand how that might happen? Rather than resolve the issue, it can escalate.
"It's not designed to work well under the conditions you're using it" is sure to get pushback in some/many cases. In one job, I worked for an outfit that sold accessories for shipboard radars. Try convincing an irate guy that your unit can't possibly 'see' a target the host radar can't under those conditions. Pack a lunch. Even if they speak the same English you do (and are sober) it ain't easy. Many times I'd petition 'the old man' to buy the gear back rather than have the BS spread through the local Marinas. Not cheap, but I often succeeded at convincing 'the suits' it was the smart call. Even if the guy hadn't pissed off the local Dealer so bad he'd disowned the boat radar (which commonly went with the phone call since the Dealer was on the front lines).
FWIW a sometimes useful tactic was to extend our $25 out of warranty service to the customer directly. Normally this was for Dealers to keep their guys from tinkering inside but if they'd send it to us we'd check it out, send it through QC for inspection (as new) and return it for $25 plus a dollar for any parts needed made of silicon (semiconductors) and half a buck a crack for switches and other parts. Not an easy business, even if you don't have to travel.
I think HR's CS is aces. But it's a business where you can't really win in many cases, the best you can hope for is a draw. Many times the best you can hope for is to have the phone calls stop (for whatever reason).......sad to say. No offense meant, of course, but from the CS end it can be different than you might expect.
IMO if you don't soak dirty seals you likely won't have a problem here. Many/most have no such problems, it's not a defect? At least not in the normal sense.
Again, a guess. I could easily be 'all wet'. But I've been in similar places and it sounds mighty familiar. I'd personally take the heat and give a prompt, courteous, honest answer I think but understand how that might not be the next fellow's choice. HR is under no obligation to answer any question posed to them more than you or I? It's just a Forum, we exchange ideas and experiences.......if we're so inclined.
Regards to all. Time to find my EDGE and be sure it still works.
OF
shredder
Well-Known Member
OF
Well-Known Member
I get it you don't agree, but my opinion stands. Their choice answering any question. This is not, IMO, a review forum but one where interested folks discuss things vape related under strict rules......which forbid safety related topics in individual threads like this one? A rule we all agreed to abide by.
IMO this is a cosmetic issue, the material is safe (and has been tested......). HR has, I believe, already assured us as such?
You're of course welcome to your opinion of how they should run their business. But again, I can understand why they might want to avoid emotional issues that aren't likely to be easily resolved. We, as a forum, have a sad history of scaring off company participants (in one case four times for the same maker), something I sure don't want here. And, in the end, I don't think you do either?
OF
Jill NYC
Portable Hoarder
@HealthyRips.com - Can you give us some more info on the silicone? If you mentioned it in other threads, a good idea to mention it here as well.
Do you have any thoughts on why some may see discoloring? Better to answer up front rather than have the speculation/rumor/opinion mill take on a life of its own.
Thanks!
Do you have any thoughts on why some may see discoloring? Better to answer up front rather than have the speculation/rumor/opinion mill take on a life of its own.
Thanks!
OF
Well-Known Member
Check out:
https://www.healthyrips.com/health.html
While I don't agree it's convection, they clearly say all their vapes pass safety muster at all levels?
They have definitely "mentioned" it in the threads. Many, many times. Do a search on 'food grade' posts from HR, there are over 20 such 'mentions'. For instance:
http://fuckcombustion.com/threads/healthy-rips-fury-edge.42141/page-3#post-1400874
http://fuckcombustion.com/threads/healthy-rips-fierce.26457/page-49#post-1394553
http://fuckcombustion.com/threads/healthy-rips-fierce.26457/page-49#post-1394425
http://fuckcombustion.com/threads/healthy-rips-fierce.26457/page-20#post-1314202
http://fuckcombustion.com/threads/healthy-rips-fury.24408/page-37#post-1184462
This topic has come up a lot. The answer is always same it seems? Tested, food grade materials in the seals (and elsewhere), not likely to change with new models?
OF
Moses Baca
Colorado State Reformatory #8755
Thanks again. I don’t see any mention of the silicone discoloration, though. Perhaps HR will chime in and put this to rest.
Jill NYC
Portable Hoarder
Thanks for looking up all those links. But the only thing HR ever said in those links is that the silicone is “food-grade.” It would be great to hear a little bit more detail to reassure people. Especially about the discoloring.
I don’t doubt that your suggestion that it is a user-related reason, but I think HR saying it would go a long way to quelling concerns.
Hi All, Just to reassure everyone, we have vigorously tested countless food-grade silicone materials used to make our O-ring seals. We chose this silicone for its most inert properties as far as health, smell, taste, and durability. All silicone is somewhat permeable and will retain some smells and discoloration with use, especially when exposed to heat, cleaners, and herbs. If you are experiencing discoloration, it is purely cosmetic and poses no heath risk. The silicone we use is completely inert, is food-grade, and 100% non-toxic. Further, our devices are RoHS certified for your health and safety - please see our Health & Safety page for more information: https://www.healthyrips.com/health.html
Please contact us if you have any other questions: healthyrips@gmail.com
All the Best!
Healthy Rips Team
https://www.healthyrips.com
Please contact us if you have any other questions: healthyrips@gmail.com
All the Best!
Healthy Rips Team
https://www.healthyrips.com
Moses Baca
Colorado State Reformatory #8755
Thanks! My F2 is my daily commuter so it gets lots of use. I appreciate the discussion.