I've had my DBV for two weeks now and I've been amazed by its efficiency. I haven't had any contact with their customer service dept., but I got the unit very quickly. I then ordered some extras: a wand, a couple of picks and some screens, and those also arrived within a few days, and they also threw in, for free, a whip, another pick and a bunch of extra screens, which I thought was pretty cool.
As far as the China factor goes, I'm really surprised. Their website is pretty clear it seems to me:
Built here in the USA, you can be assured you are getting a great product and a company that will stand behind their product! Be aware of imported vaporizer, they are most likely a knock off of a good American brand, using the poorest of quality meterials and may also use toxic glues to hold the part togeather. This is something you can be assured we take very much pride in. We use our products daily.
Da Buddha features:
* Built and designed in America
If they've changed their policy, they should update their site, imo. After I read this thread I checked the bottom of my DBV and their label reads:
Made of foreign and domestic parts
Finished and tested in the USA
Kinda vague. There's a difference between assembled in China and made in China. I wouldn't say that it would have been a deal-breaker for me, or that I would have chosen the SSV instead had I known, but I would like to know exactly what parts were made where and what "finished" in the USA means.