"As long as you dont open it up" Does it say this in the manual? maybe technically they are right, morally? dead wrong. what are they suggesting? I took my new 180e tool and opened it up when it was working? huh? what sort of bolloks is that ? come on pull the other one. No its pretty simple, they fucked up. What would it cost to fix ? 30e? at most they replace 180. but no, they risk consumer damage that could cost them a fortune, My guess is that they are having/going to have a lot of dissapointed customers and are scared. they just use this as an excuse. my guess, I could be wrong but how many units are sold? what percentage are going/have fucked up? Its a new product. I took a risk at 180, an early adopter, no reviews, available, no explanation, the manual is minimalist, next to nothing about operation etc etc. No, I took a risk because it was made in Ireland and I wanted a device that was not going to burn the herb. It worked well... when it worked, I was going to rave over it, now? I bought the competions device , not so technically complex but perhaps it will actually work a bit longer than 2 months.
Ps The Canary isles are Spain but a special tax zone, sending it to Eire could just take a week, getting it back' could easily take a month, easily, if it ever arrived. If it was a new replacement It would get pulled at customs and I would have to import it, pay 10%tax provide my NIE number which I dont have not being a resident. No I have enough experiance out here to know that that route was not possible, besides I was returning to Ireland in a 2or3weeks so It would have to be out and back befor then or get lost in the system.
My choice was no device for3weeks or see If I could fix it.
as soon as it went I contacted them, they didnt reply for 3 days, a long time when you wanna a toke but with no combustion. back to eating?
It was unreliable. fact.
It malfunctioned after 8 weeks, fact.
the company will not repair it under warrenty, fact.
These facts speak for them selves.
A big shame , a big let down.