CERA, the wait & gibberish thread

[Dreamerr]

You guys are incorporable. I can't believe how many times you contact TET and not let them work. I have an order in with PV for the longest now and I have not contacted them at all except when they have emailed me for a question I believe twice and once as a favor to menz. I knew when I did the order email stuff was on back order and would take a long time. You knew what the deal was with pre-orders and I don't get why you all keep calling and or emailing every few days to ask for dates that will mean nothing and what place you are in line. This is all so baffling to me. I know why you all got upset with the original delays but again you pre-ordered and evidently that is the deal. How does it help to call and get another date which is only an estimate at best? I really think none of you should pre-order again unless you like driving yourself nuts and the company who ever that is nuts. It to me is at the point of harassment.

I always wondered when I call a company about something how many times others call on the same issue. Now I know once for me and a trillion for the rest of the population. This confuses the crap out of me.

Just a rant people...not calling anyone out but do try to look at this from the other side cause what you are doing is counterproductive to say the least.

 

[leetmode]

I agree with what Dreamerr has said for the most part. Believe me I'm very frustrated that I still haven't received my Cera at the promised dates. Most of you guys are lucky to have ordered SS, mine is Ti and I'll probably have to wait a few more weeks even though I ordred it on Nov. 14.

But at the same time I realize that I shouldn't really complain to TET due to the fact that this is a pre-order and they clearly stated that all dates are subject to change. I realized that this is a completely new product for them so they are bound to come across a few road bumps and mishaps, especially for the first few orders. I did want to complain about the lack of communication from them but we had OF and few others relay to us what was going on for the most part. Lastly, I realize that TET will not ship a Cera that they are not absolutely satisfied with and are sure will work perfectly well once in our hands. Not too many companies care to do that, would you guys be happier receiving a not so stellar product sooner? Or a stellar product later? (In this case wayyy later lol) From everyone's reaction to this whole thing it looks like the former, which is a shame.

If you guys don't have any other tool to use to get medicated then I guess I can understand where you are coming from, but I doubt that's the case for most people on the forum.

 

[OF]

I still haven't received my Cera at the promised dates.

Now come on, is that really true? Did they really promise you anything? Failed to deliver on a hard commitment?

As I see it they have given honest ('best guess') ESTIMATES which wishful folks have convinced themselves (and each other it seems?) are firm commitments.

I could be wrong since I'm not party to all that goes on, but I've read a lot on the topic, authored stuff taken out of context to make 'poor me' claims seem to have more weight, but I don't recall a single promise on delivery.

IMO to accuse a guy or company of not keeping their promises when in fact they've made none such is kissing up awfully close to that 'bearing false witness against your neighbors' we used to warn each other not to do.

OF

 

[7upstar]

Now come on, is that really true? Did they really promise you anything? Failed to deliver on a hard commitment?

As I see it they have given honest ('best guess') ESTIMATES which wishful folks have convinced themselves (and each other it seems?) are firm commitments.

I could be wrong since I'm not party to all that goes on, but I've read a lot on the topic, authored stuff taken out of context to make 'poor me' claims seem to have more weight, but I don't recall a single promise on delivery.

IMO to accuse a guy or company of not keeping their promises when in fact they've made none such is kissing up awfully close to that 'bearing false witness against your neighbors' we used to warn each other not to do.

OF

Listen to the man.... he is very very wise for his years. TV outsources from so many different AMERICAN companies that if one tiny piece gets held up by one of the many companies, then it is out of TVs hands. Trust me they WANT these Cera's in our hands. It was an estimate by TV not a SET DATE . All will have Cera's in the end.

Cheers- 7upstar

 

[leetmode]

Now come on, is that really true? Did they really promise you anything? Failed to deliver on a hard commitment?

As I see it they have given honest ('best guess') ESTIMATES which wishful folks have convinced themselves (and each other it seems?) are firm commitments.

I could be wrong since I'm not party to all that goes on, but I've read a lot on the topic, authored stuff taken out of context to make 'poor me' claims seem to have more weight, but I don't recall a single promise on delivery.

IMO to accuse a guy or company of not keeping their promises when in fact they've made none such is kissing up awfully close to that 'bearing false witness against your neighbors' we used to warn each other not to do.

OF

Sorry, I'm just so used to seeing other people say that I believed they said it myself. Considering I did mention that they "clearly stated that all dates are subject to change." I figured anyone reading would easily understand what I meant to say. I'll be sure to pick my words more wisely next time...

I agree with what Dreamerr has said for the most part. Believe me I'm very frustrated that I still haven't received my Cera at the promised dates. Most of you guys are lucky to have ordered SS, mine is Ti and I'll probably have to wait a few more weeks even though I ordred it on Nov. 14.

But at the same time I realize that I shouldn't really complain to TET due to the fact that this is a pre-order and they clearly stated that all dates are subject to change.

 

[ThermoVape]

It's 3pm, we are "just getting to work... "?

If any customer has a problem with their order and no longer wants to wait, then please call in or email and we will gladly cancel your order so you can stop worrying about it. Yes, shipment times were subject to change, however we never expected it take this long.

It's simple; we have started shipping Cera pre-orders. You'll get an email when it ships. If you don't want to wait anymore, cancel and maybe reorder later on, as we know is likely to happen. We have definitely made some mistakes, no denying that.

Seeing customer's copy and paste email conversations to bad mouth our employees is completely unacceptable. We appreciate all that FC has done for fellow vaporizer enthusiasts and that they have given us a platform to demonstrate our passion. Thank you to the moderators for being understanding and fair.

Again, from TET, we appreciate all of our loyal and patient customers. We hope you stick with us.

Thank you,
Z

PS: Please note the new disclaimer in our email signature.

 

[7upstar]

It's 3pm, we are "just getting to work... "?

If any customer has a problem with their order and no longer wants to wait, then please call in or email and we will gladly cancel your order so you can stop worrying about it. Yes, shipment times were subject to change, however we never expected it take this long.

It's simple; we have started shipping Cera pre-orders. You'll get an email when it ships. If you don't want to wait anymore, cancel and maybe reorder later on, as we know is likely to happen. We have definitely made some mistakes, no denying that.

Seeing customer's copy and past email conversations to bad mouth our employees is completely unacceptable. We appreciate all that FC has done for fellow vaporizer enthusiasts and that they have given us a platform to demonstrate our passion. Thank you to the moderators for being understanding and fair.

Again, from TET, we appreciate all of our loyal and patient customers. We hope you stick with us.

Thank you,
Z

PS: Please note the new disclaimer in our email signature.

BOOM ROASTED.

 

[2ndSight]

I can't believe how many times you contact TET and not let them work.

Agree with that one! I've only contacted them a few times since originally ordering, once to add to my order and once to confirm it.

I agree with what Dreamerr has said for the most part. Believe me I'm very frustrated that I still haven't received my Cera at the promised dates. Most of you guys are lucky to have ordered SS, mine is Ti and I'll probably have to wait a few more weeks even though I ordred it on Nov. 14.

But at the same time I realize that I shouldn't really complain to TET due to the fact that this is a pre-order and they clearly stated that all dates are subject to change. I realized that this is a completely new product for them so they are bound to come across a few road bumps and mishaps, especially for the first few orders. I did want to complain about the lack of communication from them but we had OF and few others relay to us what was going on for the most part. Lastly, I realize that TET will not ship a Cera that they are not absolutely satisfied with and are sure will work perfectly well once in our hands. Not too many companies care to do that, would you guys be happier receiving a not so stellar product sooner? Or a stellar product later? (In this case wayyy later lol) From everyone's reaction to this whole thing it looks like the former, which is a shame.

I agree with all this for sure, I've been nothing but cordial and outright friendly in my brief communications with the company directly. And it's definitely good to have a quality product and absolutely worth waiting for.
I can handle the wait, delays happen, it's just the lack of tact when it comes to relaying information that is accurate, or at least, isn't suggestive of having completed products when there's no stock at hand.
So to --Hiccups most definitely happen, absolutely, we've seen a myriad so far eh?---but i truly feel the blowback would be lessened if the information presented to the customer was a bit more...realistic. They've made specific choices in how to present the information to us in a manner that was (in my mind) fairly misleading several times now considering all the parts were never present (not just talking about unofficial snippets from FC, i mean the official updates as well).
Example: rather than saying nov+dec orders will likely go out by X and Y dates---saying "we have enough parts on hand for approx. 40 units which are shipping currently but we are pending more shipments of inventory, so there may be further delays sorry folks"---simple matter of approach makes a world of difference, at least i think so? Sure people will be unhappy either way, but one approach you can stand behind a bit more. That's the part i've been focused on, but it's easy to get lumped in with the folks flaming everything under the sun since this thread has plenty of that also. So it goes. The saga continues...(WU TANG!)

TV outsources from so many different AMERICAN companies that if one tiny piece gets held up by one of the many companies, then it is out of TVs hands.

Absolutely true, which is why i'd think they would wait until it's 'in their hands' (all things accounted for) before telling the customers they should 'expect their products soon'. To put it a sexier way, if i want to have my friends come over for an exclusive tasting of a rare scotch, i make sure i have the scotch first before i invite em, or dem's some angry scotch drunks!

Okay my very specific and silly point is beyond made, i will refrain. Sorry TET/OF if i've spoken outta line, i have no intention to offend anyone! simply trying to work out my viewpoint in a detailed (read: blazed) manner, i'm actually in a fine n dandy mood---though it probably doesn't reflect in here much...
Please nobody take this stuff the wrong way, just thoughts. Still stoked as hell to try out this new product when it arrives.

 

[Dreamerr]

The way I see it, is similar to you 2ndsight but there is no point in beating a dead horse. To not put this on this company alone our objective is to get good vaporizers period. For example so many didn't buy the INH cause they hated there website. Those same people are now buying it. Maybe in this vape world communication is secondary and in a way is fine as long as we get the best product for our needs. Someone suggested on one of the threads not sure which one that people could be stoned...maybe true who knows. The fact is there specialty is vaporizers and these businesses are mostly small. Maybe there are some bigger ones but I don't know. In a small company would you want to waste what little profits you get for someone to communicate properly? Most products speak for themselves or they fall off the grid. I am sure you can think of many that did. Unless you have run a business you don't know what goes on. I know a few here have and sympathized with TET as well as some other companies that have had issues.

Again it is your choice to take that plunge to pre-order which you all know I think is crazy. If you want to gamble then you have to accept the consequences. At least you are getting your vaporizer unlike the mivape people.

If you go to a casino and bring a thousand dollars to gamble and win you are a pig in shit. If you lose those are the consequences of gambling. All things you do have consequences some good some bad and you have to choose what you can handle.

Now can we talk about jibberish again. Blunt if you aren't to high from the EO we did tell you to do LL first get to it or we are coming to get you with bats.

 

[7upstar]

Absolutely true, which is why i'd think they would wait until it's 'in their hands' (all things accounted for) before telling the customers they should 'expect their products soon'. To put it a sexier way, if i want to have my friends come over for an exclusive tasting of a rare scotch, i make sure i have the scotch first before i invite em, or dem's some angry scotch drunks!

We have definitely made some mistakes, no denying that.

 

[Tweek]

Remember that movie Groundhog day? That's what this thread is like.

 

[7upstar]

Remember that movie Groundhog day? That's what this thread is like.

Has your Cera found it's way to the Tweek Kingdom yet?

 

[OF]

Seeing customer's copy and paste email conversations to bad mouth our employees is completely unacceptable.

Not only is it poor manners but it's specifically forbidden in the Forum Rules we all agreed to follow when given permission to post here:

"Do not post the contents of private conversations without permission from all parties involved."

That rule seems simple enough to me to understand (and IMO should not need stating really), of course you have to be interested in following rules to start with I guess?

OF

 

[Dreamerr]

OF is just smarter then the average bear hehe. I got an email from a vendor once and he said don't post this in the forum. I was soooooooooooooo confused by that because it never even crossed my mind. The only thing that ever crosses my mind is to post information that the person said can you please relay this to the forum. To copy and paste as OF said is just rude unless asked to do so.

 

[Tweek]

Has your Cera found it's way to the Tweek Kingdom yet?

I've been told tomorrow once again My bills always seem to arrive on time, but Canada Post seems to have trouble with eagerly awaited toys.

 

[Dreamerr]

Tweek are you going to do the LL first for us? Blunt is letting us down so far cause he is wasted.

 

[Tweek]

Tweek are you going to do the LL first for us? Blunt is letting us down so far cause he is wasted.

Definitely. That has been on the top of my list!

 

[7upstar]

@Thermovape QUICK QUICK.... we need some more Cera porn to calm down the mob ... I mean folks....

 

[2ndSight]

Remember that movie Groundhog day? That's what this thread is like.

Indeed. I only felt it pertinent to elaborate on my specific point due to the fact that these mis-estimations which are causing all this fuss could possibly be avoided in future communications to customers (since they still seem to be occurring). But yeah, i can see there's been so much flaming of TET in here nobody's keen for further discussion of the topic. Nuff said.

To contrast my last few posts--I still stand by my very first introductory post on this forum (which coincidentally was also in this very thread):

"Refreshing to find reliable vaporizer discussion with friendly folks that's not purely marketing hype. I also gotta give mad mad props to Noah for plugging a competing company (in a recent EO vid) and acknowledging Mark's innovation over the years, extremely gracious of TET to do so, and has boosted my confidence in TET and their products tenfold (love to see 2 great innovators collab'ing)"


My concern was out of wanting to help them be more effective communicators (can you tell my degree is related? ). I'm still nothing but impressed with the products TET has created and their dedication to the customers, i hope stress relief finds them soon!

See i'm not all boring critical analysis and haterade guys! See?
EDIT: Don't answer that!!! hahah

 

[7upstar]

Indeed. I only felt it pertinent to elaborate on my specific point due to the fact that these mis-estimations which are causing all this fuss could possibly be avoided in future communications to customers (since they still seem to be occurring)

 

[Darb]

CERA has finally made it to Canada!!!
Batteries charging.
Feels amazing in your hand. Definitely great build quality. Very pleased and I haven't even fired it up yet!
More to follow tomorrow....

 

[7upstar]

CERA has finally made it to Canada!!!
Batteries charging.
Feels amazing in your hand. Definitely great build quality. Very pleased and I haven't even fired it up yet!
More to follow tomorrow....

Did you bribe the Canada Post worker driving Tweek's Cera?

 

[Nucleosynthesis]

If any customer has a problem with their order and no longer wants to wait, then please call in or email and we will gladly cancel your order so you can stop worrying about it.

Yea, almost went through with that - was in a bad place there for a while. That said, having this rant thread has helped me to vent. I probably would have cancelled but for this outlet. After venting myself and vicariously thru others, I eventually regained my sanity and realized I'd rather wait for a great unit than have them rush a faulty one.

Perhaps this extra break between the first round of shipments and the remainder will result in me getting an even better vape, if they can quickly make some manf changes based on early user experiences. E.g., I think I remember TET saying something about recently switching over to anchored screws.

Waited this long - should be able to handle it a little longer.

Seeing customer's copy and paste email conversations to bad mouth our employees is completely unacceptable.

Agreed - that's seriously effed up.

 

[2ndSight]

Heard you the first time pal

Well put Nucleo.

 

[Dreamerr]

Nucleosynthesis, I didn't want to totally answer you in the other thread since it would have been off topic but are you aware that a fully convection vape has one of the highest learning curves? The ssv is fairly simple once you get the heat pull ratio to your liking but you will get vapor fairly easily even if that match is correct. I am concerned about your statement unless you have used a T1 or Evo before.