Concentrates
Member
Oops forgot.
3. Warranty. I don't think it's very clear on their website. They apologized and explained that they have been overwhelmed since the availability of the device and will post it on the site very soon.
OK. Besides the 90 day warranty, all customers that register their unit will automatically be entered to the 36 months replacement program. If I understood correctly, there will be an unlimited amount of exchanges with no questions asked. Sounded a little strange. Never heard of anything like this. So I asked some questions. Will the program cover batteries and most importantly the heating chamber? Answer was yes.
What if a truck runs over it or I just have some scratches that really bother me. Answer was yes. What if I mis-use the heating chamber using some other materials ( used already some 2 types of bubble which worked perfect. More like the hard/dry and Kief type. Wouldn't dare to try a full melt ) the answer was yes. What if my heating chamber goes bad every month? Answer was yes. There will be a shipping and handling charge that they are still working out and the guy told me that the last he heard it will be $12.95.
I'm really into oils as well.Tried a couple pens and did a switch for atmosrx a couple months ago.great unit. Also just pre-ordered an Atmos thermo from the RX website it's guaranteed to work with type of oils, thin or very thick. So far I've been very happy with their products and service. The person that helped me even gave me his cell# in case I have questions after hours.
There u go. Hope this helps
Going to sleep
3. Warranty. I don't think it's very clear on their website. They apologized and explained that they have been overwhelmed since the availability of the device and will post it on the site very soon.
OK. Besides the 90 day warranty, all customers that register their unit will automatically be entered to the 36 months replacement program. If I understood correctly, there will be an unlimited amount of exchanges with no questions asked. Sounded a little strange. Never heard of anything like this. So I asked some questions. Will the program cover batteries and most importantly the heating chamber? Answer was yes.
What if a truck runs over it or I just have some scratches that really bother me. Answer was yes. What if I mis-use the heating chamber using some other materials ( used already some 2 types of bubble which worked perfect. More like the hard/dry and Kief type. Wouldn't dare to try a full melt ) the answer was yes. What if my heating chamber goes bad every month? Answer was yes. There will be a shipping and handling charge that they are still working out and the guy told me that the last he heard it will be $12.95.
I'm really into oils as well.Tried a couple pens and did a switch for atmosrx a couple months ago.great unit. Also just pre-ordered an Atmos thermo from the RX website it's guaranteed to work with type of oils, thin or very thick. So far I've been very happy with their products and service. The person that helped me even gave me his cell# in case I have questions after hours.
There u go. Hope this helps
Going to sleep