Ascent Vaporizer - The Ordering, Shipping, & Other Nonsense thread

[Marko697]

just got an update from the USPS site that something updated??? the electronic form received date was updated from the 4th to the 11th. the delivery date still says the 7th though?? so does that mean DV sent it to the post office and it will be coming to me for real?? time to sit back and see

My tracking number say it will be delivered the 15th would be Monday the 14th but it's a stupid federal holiday

 

[mmenzie]

mine the tracking says in transit so i know its moving even though my delivery date still says 10/7/13. so i am guessing Tuesday as well

 

[Snappo]

I agree that DV has handled this correctly and much prefer getting a replacement directly from DV . My concern is I have no way of tracking the status of my replacement. No order #, no RMA #, and no response from DV when trying to get DV to confirm status of list from GV. I would just like confirmation from DV I'm in the system and on the list.

Unfortunately for the consumer here, the accounting for RMA's between GV and DV seems to be a strictly internal mechanism that lacks a customer tracking component. While this puts the customer in the dark in the interim, I feel that the light of day should emerge with an email notice advising that your new unit is on the way (with tracking number). I do think that they found an expedient way of dealing with RMA's w/out first having to physically cross the continent causing further delay. Smart IMO. Fingers crossed.

 

[mewash2]

I originally purchased from Davinci. They have had my old unit for a week. I haven't heard a thing from them. Pretty much what I expected at this point, Their customer service has been a joke.

 

[Marko697]

I originally purchased from Davinci. They have had my old unit for a week. I haven't heard a thing from them. Pretty much what I expected at this point, Their customer service has been a joke.

Their customer service has been nothing but great to me Aaron made sure he did everything he could to to make sure I was happy while i waited he went and talk to the shipping dept yesterday and told them to ship mine out with the RMAs and he has given me both the u water attachemnt and the the straight attachemnt with my order plus extra glass stems and even the Tshirt he has been nothing but great to me

 

[mewash2]

That's great for you, for me it is more like they are taking a shit on my head.

 

[Marko697]

That's great for you, for me it is more like they are taking a shit on my head.

I'm sorry to hear that just call and talk to him Monday he will do his best to help you out

 

[mewash2]

I won't be speaking to anyone anytime soon. I already have an email from Aaron 2 weeks ago stating that he is doing his job 100%, so it is hard to expect much help from him. He thinks he is crushing it right now.

 

[sxmokeUP]

He thinks he is crushing it right now.

reminds me of those current Burlington Coat commercials.

btw might want to change your sig. is your ascent really here?

 

[mewash2]

That is from awhile back. I will change it to something more appropriate tonight.

 

[Snappo]

I personally wouldn't buy one at least until many months of reviews and FC members bear out the truth in advertised and DV FC-posted claims. Must be consistently DEFECT FREE, and a cut above the rest.

 

[Caligula]

Well I suppose if everyone felt that way we would never get those reviews.

 

[Snappo]

Well I suppose if everyone felt that way we would never get those reviews.

My Ascent was on order for quite a long time until recently. I held on patiently with baited breath. All the while keeping my finger on the pulse of reviews and FC member feedback. When the vast majority of reports came back ultra-negative, in my view, I finally cancelled my order. I don't regret that decision. So, at least in my mind, extreme caution and vigilance is warranted. Fortunate for me that many others will test the waters with Version 1.2, enabling me to make a more reasoned & less emotional future purchase decision.

 

[Caligula]

Oh I'm not blaming you, I'd do the same if I was in the market.

 

[Dreamerr]

Snappo what is that new case you got to hold supplies in your sig...TIA

 

[Snappo]

Snappo what is that new case you got to hold supplies in your sig...TIA

Can be found at Home Depot & Amazon.com. & http://www.planostoragesolutions.com/products/170-3600-waterproof-storage-case.aspx. Under $10.00.

 

[RD]

Got a phone call 6:45AM Hawaii time from DV saying the GV replacements should be shipped out this week. Nothing moving USPS today, Columbus Day. Good wake up call.

 

[Shrike]

Sent my Ascent in a little over a week ago for replacement...got an email this morning with tracking number saying my replacement is shipping today! Cool...can't wait to see the improvements that have been made.

 

[smokie]

Hopefully I will hear something soon, good to know things are moving again

 

[mmenzie]

i am hoping to get my replacement unit tomorrow

 

[DopeyJ]

Just got my tracking number emailed to me. Says it was shipped on the 11th, should be arriving tomorrow.

 

[Marko697]

Mine will be here tomorrow as well checked my tracking and it's sitting at the post office 2 blocks away from my house.. Stupid Columbus Day

 

[RD]

I wonder if USPS will shut down on Thur. If mine gets stuck in mail, I will really be pissed at Washington.

 

[Dreamerr]

They said the post office is funded differently so they shouldn't be.

 

[RD]

They said the post office is funded differently so they shouldn't be.

Thank you. One less thing to worry about. Sure hope mine ships soon.